I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.

I am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.

Avalara reporting tools such as Credit Carry forward balance and liability worksheet. The reports are very detailed and would help in an audit situation.

I don't have any issues with the software It's the customer service that is lacking.

Please, please do not use this service if you can avoid it. I am a Shopify Plus member and am held hostage by Avalara because Shopify doesn't offer any other choices. If you can avoid them, you must. They are horrendous.

The salesman made Avalara seem like it would be SO easy to use & implement. They were really friendly and aggressive to tell me how wonderful Avalara was. It was all trickery. Once they got me to sign their contract, the support offered was absolutely terrible. I really can't believe that this company is still in business.

They charged me to register in 10 states. 5 of those states they then came back and told me they could not complete the registration and that I would have to do it. They never refunded me for what I paid for this. I asked at least 10 times and then had to file a VISA dispute. They change my rep. all the time and are very disorganized overall. During the first month I had to go into each of the 10 states and file my own $0 return. No one from Avalara even noticed. Thankfully I had been logging into each state myself to check on things when I saw their level of incompetence. Once there, I saw that I had returns due in a few days. Avalara didn't even know. Shame on them. I paid them a lot to help me.

Sales tax has become a hot issue and a difficult one to navigate. Avalara is a huge help in managing the process and despite a few flaws, it's pretty invaluable. Saves so much time and effort

Difficult to set up and when it is not working as expected it can get in the way of processing documents.