Dynamics 365

RATING:

4.4

(5573)

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Dynamics 365 Pricing

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Microsoft Dynamics 365 business performance
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Dynamics 365 Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Dynamics 365

1 - 5 of 5,492 Reviews

Bernard

Retail, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2022

Excellent CRM solution for unique uses

User Profile

abdulrahman

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Dynamics software

Very good comfortable fast secure and trusted

PROS

It’s so easy fast complete secure and trusted

CONS

Nothing least I like all its properties and advantages

Riaan

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Dynamics 365

The one stop solution is great for our company.

PROS

Great app, and fully integrated with other Microsoft applications. Easy to use and navigate. Great support and after sales service. Endless range of capabilities. Cloud based and easy to access from other facilities. It has very powerful analytics. Great security. All data is centralized.

CONS

It is expensive and sometimes has performance issues. It has endless customization capabilities that can also be a curse.

Reason for choosing Dynamics 365

We are already using all Microsoft products. This is also to be more caplable in doing stuff.

Enis

Cosmetics, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed April 2024

Can do almost everything

PROS

It is great that you are able to achieve everything with this under one platform.

CONS

Like with anything Microsoft sometimes things don’t work smoothly or sync quickly enough.

Daniel

Medical Devices, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Transform your Business Operations using Dynamics 365

Our overall experience is that dynamics is a powerful platform with great integration into our stack.

PROS

the Standout feature of Dynamics 365 is its seamless integration of comprehensive CRM and ERP capabilities, providing businesses with a unified platform for efficient data management, streamlined processes, and enhanced customer engagement.

CONS

its initial complexity and potential learning curve, which some of our users find challenging. We are still learning the extensive feature set and it will take some time for users to fully grasp all the tools we have available now.

Reason for choosing Dynamics 365

Its scalability, extensive customization options, and seamless integration with other Microsoft products offering a comprehensive solution that aligns well with diverse needs. The strong support of MS, regular updates, and a robust ecosystem of third-party apps contribute to its appeal for our organization.