10/10 for the product & customer support.

We have been using return go since it's inception days & mind you, the product has evolved above and beyond over these years. We handle roughly around 10-15% of our order processed through our return portal via RG & the integration works seamlessly.

Haven't experienced a single CON, the moment we intimate the team, they identify and fix it immediately. Making them the most proactive support system.

It is easy to use and whenever we need support from their customer service team, we get a response immediately and they are quick to solve the issue.

There is nothing we don't like about ReturnGo.

You need to be an expert and quite smart in setting this app up. If not, the team is always there to help you out and assist you in the process.

The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices.

This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me.

I like how it automated returns so customers could help themselves by registering their own returns saving us valuable time.

everything is very good, the only slight downside is it does cost quite a bit,.