LABL
About LABL
LABL Pricing
Plans are based on shipping volume and range from $0- $100/mo for Small Business. Pricing begins at $299 for Enterprise customers.
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for LABL
1 - 5 of 16 Reviews
Paola
Verified reviewer
Arts and Crafts, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
all-in-one solution for labeling
the LABL labelling Solution has proven to be an invaluable tool for our business
CONSWhile the interface is generally user-friendly, there might still be a learning curve for people who are not tech-savvy. Training and adjustment to the new system may take some time.
Lisa
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Greatest customer service I've ever experienced
I love SmartShyp in every way. From the first day, they were more helpful than any other software company I had experienced. Their willingness to walk me through different aspects of the software and show me the things that could be most helpful was priceless and saved me so much time. I am sure I could have figured most of it out myself just navigating through it, but to have them be so willing to show me was just what I needed. Their pricing is extremely competitive and I continue to be able to reach out to them with questions, and they answer me right away. I couldn't be more pleased with them and the decision I made to switch over.
PROSI loved how easy the software was to use. What was exceptional was their customer service. When I had a question, I emailed and received answers immediately. They were great at explaining different aspects of the software and showing me the functions that were most beneficial to my business. They were very open to suggestions and commentary on how well certain options functioned compared to what I was used to. Overall I love how it looks and ease of use.
CONSThere were a few functions that I had issues with since I was used to another software program. They were able to show me the way to use the same functionality with their software. After using the other software for several years, it took some adjusting but I was able to get it all worked out.
Reason for choosing LABL
Overall customer service experience. They truly want you to have a good experience with their product and it shows in how they treat you as a customer. You aren't just one in a million and they don't care about you...they want you to succeed with their software and will do all they can to help.
Reasons for switching to LABL
I liked what SmartShyp was offering (promo for a discount on first year) and they worked with one of my selling platforms directly which made things simplified for me. After using the software for that first year I was able to work through some of the kinks and things work seamlessly now. If I ever have a question, they answer right away and are always willing to assist. This is very valuable to me in my business and is not very common in this industry.
Kristi
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2019
Off to a great start!
Overall experience is off to a good start. With the necessary software tweaks this product could be outstanding.
PROSThe fact that this software integrates with our main channel Jane.com is a lifesaver. That partnership has saved our business a lot of hassles and cash along the way. Once you know the software it is pretty simple to navigate.
CONSThere are a few cons that do need a little extra attention. Order search: You should be able to search Smartshyp by customers name, address, purchase history, etc. BUT only at this time can you search by order number or tracking number. This does make is almost impossible to aggregate data or just simply find your orders. Exporting Data: theres no simple way to do this, this process needs to be simplified by SKU, customer, customer frequency, etc. Importing CSV's: you shouldn't have to define columns per CSV imports, with the right import info this program should do it for you. Standard buttons for bulk shipping: there should be a selection of buttons that you can assign shipping weights, service + package types so users do not have to assign them everytime. Customizable packing slips: this has been a problem from day 1 for our company with SS. We've been notifying their team of the need for the quantity purchased to be bolded or bigger on each packing slip so our fulfillment team can see that. Overall with the cost, the user should be able to modify and customize the packing slip.
Reason for choosing LABL
JUST because of Jane.com and the fronting of the shipping costs. This is huge in our business flow.
Reasons for switching to LABL
JUST because of Jane.com and the fronting of the shipping costs. This is huge in our business flow.
Betty
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
User friendly
I love the simplicity of this program, the overall use of the system.
PROSThat it integrates so well with our third parties. You can group like items together and print, you don't have to sort the size,and colors, it does it for you which helps when pulling the merchandise when shipping. Less mistakes.
CONSsometimes it is slow to create labels if you are trying to print 10-20 at a time. But that could be our internet, not smartshypt.
Reason for choosing LABL
It just seemed easier to use. And it has been.
Jorge
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Likes and Dislikes
It is very convenient to be able to have a platform that populates orders for you, it saves LOTS of time from having to do things manually.
PROSThe thing I love the most of Smartshyp is the customer service, someone is always available to answer any questions we may have. The simplicity of the platform is another big plus, easy to navigate and understand, also that looks of the new update looks great.
CONSIt seems like whenever updates are performed, they affect the functionality of the platform, commands are not as responsive, often times functions get stuck on certain screens, labels have to be recreated all over again and the same task has to be done over a few times for things to work.
Reason for choosing LABL
It was suggested by Jane.com