Please read my review. It's faster ;)

With other programs, I felt restrictive with package tiers-v- budget (boxed in or obligated to spend the extra money). Whereas Zoho Recruit feels more intuitive - my learning curve follows the natural progression for wanting to expand on my business and functionality. How Zoho designed this expansion process allows the user to feel more intuitive and in control of upgrades. As a business owner, it allowed me to think of my next step and stage via expense-v-reward, and build into my business growth plan. It was something I was working towards as a business, instead of as a budget. Zoho Tech Support is awesome. I never feel as though I am a number, waiting for the tech ticket, or have information read to me from Google. Tech Support actually appears to know what they're talking about! They troubleshoot while I wait, reevaluate, and adjust until it's right. And if they can't resolve it right away, they promise they'll get back in a timely manner...AND THEY DO! It's the same Support person so the value of having established a short-term relationship is welcoming. This feels more human instead of automated and institutionalized; literally, the personal touch or white glove standard.

I don't have any cons at this time, as I am still in a learning curve with adjusting recruiting model with module mapping, etc. The process has been positive and involves a LOT of customer service. My only con would be that issues found on weekend have to be held over until M-F. That creates a bottleneck for my activity, pushing weekend tasks into the "regular" work week. Please, open up a few weekend resolution hours!

I was using Google Sheets and having to place comments on top of comments, color code to organize with tabs out the a**. This platform is Heaven compared to that, on top of being visually appealing, easy to add information and the unlimited amount of tools that can be added on to strengthen your process even more. It's great!

I loved that I could upload a .csv file (from my Google Sheets - which was my Recruiting system before Zoho) and it generated all of my leads into the platform. I did have to go through each and add or move some information around, but that didn't take very long. From there I was able to customize the layout and information templates to my liking, set up the clients and open positions, add on their automation tools for email marketing and begin sending campaigns. I was most sold when I realized the platform SOURCES through ZipRecruiter, Indeed, Monster, and many others to populate resumes for you that can be added into your candidate platform with one click!!

It took me about a day to figure out how to customize the templates for information that you want to be entered for candidates, clients, Job Positions, emails, etc. Some of the information can NOT be deleted from the template. For Instance under Clients, I didn't need Revenue and Promised Growth information, but I couldn't take that off, and a few are locked to where you have to put something within the box otherwise you cannot move forward. It's a minor annoyance that is easy to fix with a random word, but now a deal-breaker compared to everything else the platform automates and simplifies for you.

I am very unhappy with this product. What seemed to be an inexpensive recruitment solution for a small business has turned out to be a huge hassle & inconvenience for me. Training is minimal - and instead of creating and offering a thorough training manual for reference purposes, they simply give you a copy of the demo, which isn't very helpful. The customer service is based out of India, and although I have worked with international customers for 15+ years, I have a very difficult time understanding them. They talk over me, interrupt & speak too quickly with heavy accents. When I called today, I was put on hold & forced to respond to a survey for some sort of free cruise, then an advertisement for some sort of "life line" type product, then back to the advertisement for a free cruise that I do not want. (I hope they are not selling my personal information to these marketers.) THEN, after going through all of that, the system disconnected me! They don't tell you this, but in order to post a job, you have to have a website domain & email address that matches one another. I used a blogspot in the past, but this is not acceptable. So I had to pay GoDaddy to transfer my site to a regular website, buy a new domain name & change my professional email address. This is a HUGE hassle & unexpected expense. And I still can't post my jobs until my new website is designed/launched!

I find the tool is in a good track to become really great

It should improve on UX/UI because some options are still not that easy to use