The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

Overall, WellnessLiving has been a very good fit for our business. We are please to see improvements to the booking flow for families and anticipate that there will be future updates that will improve the experience for parents who are booking classes for their children. There is so much functionality in this software and we have benefitted from the use of SMS, push, email, forms and so many of the other features.

WellnessLiving is a comprehensive and high-performance platform for scheduling, booking and payments. We use it for our youth fitness and gymnastics facility and find it to be relatively easy and generally intuitive. We are still uncovering all of the features and learning what settings work best for our business, but so far, we are very happy with our decision to use WellnessLiving.

The biggest challenge we’ve faced is the booking interface for families. They have made significant updates to this on the web app, but the mobile app is cumbersome and difficult for families to use. The process of creating a “family” account is also not very easy for users, leading us to spend a lot of time fixing accounts, linking family members to the accounts and updating the billing preferences.

The experience with WL was reasonable in the first year or so, but gradually soured as the poor business practices stacked themselves into a nightmare product.

Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy.

Price did not remain as quoted (increased to 3x the quote): - When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping. Unfortunately this was not upheld, and I was immediately charged in USD. Over the 4 ½ years I was with WL the price to increased to almost 3x the original quote. - The software got bigger and clunkier to use. My clients gradually became dissatisfied with the software as they had trouble accessing their accounts and booking appointments. they would also get bumped out of forms mid-completion and lose all their progress. -I constantly had to review client accounts for remaining visits bc it was too challenging for the client. -Tech support is definitely overseas, and communication is often a challenge. -When I finally decided to switch to a more appropriate EHR/CRM, I requested the data required for the migration. Instead of complying, WL tried to bully me into staying by diverting discussions to contract. As they were preventing me form doing my due diligence under PHIPA an PIPEDA, I finally had to initiate a complaint with the governing bodies in order to receive the data required.

Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.

The features suited my business needs 95% and it was cheaper than my previous package which did similar things.

Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.