Cisco CDR Reporting & Analytics
About Cisco CDR Reporting & Analytics
Cisco CDR Reporting & Analytics Pricing
This product is priced by the number of licenses in use in UCM itself. Deployment sizes range from thousands of phones, generally at $1000's per year, to tens of thousands (generally in the $10,000's per year) . Up to our largest customers around 100,000 and 150,000 phones across numerous clusters.
Starting price:
$1,200.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Cisco CDR Reporting & Analytics
2 Reviews
Aaron
Financial Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
SideView = Money
The Cisco CDR Reporting tool is something you didn't know you needed until you have it. Prior to this tool calls were basically a black void that we would have to muddle around in endless txt files provided by RTMT. The only real way to extrapolate data was from sitting on a call with Cisco TAC, or worse yet, not hearing from TAC for weeks. CCDRR&A puts the power in the hands of those that crucially need it and can provide instantly valuable data to the troubleshooters and decision makers in a matter of seconds. I wouldn't be able to do my job if it wasn't for this tool.
CONSI'm not sure I can speak to this, because I think I'm only utilizing half of its potential.
Tracy
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Awesome product and even better support!
Overall, we could not do our job without Sideviews Cisco CDR Reporting without having to have to purchase multiple products. Alerting and reporting and trouble shooting needs all in one product.
PROSThe main thing was fact that it did not need to come with a big price tag. Easy to setup and use and it meets the needs of both IT and our EU's reporting needs.
CONSDo not really have any complaints at this time, maybe just for info.
Reason for choosing Cisco CDR Reporting & Analytics
It fit all our needs, and the cost was just right.
Reasons for switching to Cisco CDR Reporting & Analytics
Did not provide call reporting and analytics..