My institution has deployed MIS solution using the software.

My institution deployed a management information system (MIS) to stakeholders in social work. Genuity IT Admin Suite supports the Enterprise application with various tools including ticket management, alerts, dashboard, and license management. Using Ticket Management feature, Genuity IT Admin Suite records all instances in which stakeholders interact with my institution's MIS, making it easier for customer service reps to resolve any issues. The essence of alert feature in Genuity IT Admin Suite is to view notifications about potential issues within our domain and take action. A notable action involves blocking users who swpict compromised credentials. Dashboard feature in Genuity IT Admin Suite has been a key to my institution's MIS to be user friendly. With the help of IT reporting feature, the IT department in my organisation gathers all data in a single point-of-truth where it is efficiently analysed and be able to assess the status of progress in achieving departmental and overall institutional goals. The feature is essentially used by IT department in my organization to know which items are in stock, how much of them there are, and where they are located Being a cloud implementation, Genuity IT Admin Suite makes use of access control or permission feature, such as use of log in credentials, to give access to only authorised users.

I wish the software could support Android and iPhone devices

Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship.

Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets.

There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution.

Easy to use and much easy to understand. Like the administration and setup

Like everything about Genuity. Makes it easy to track down all your inventory devices.

Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize.

Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework. Real Time Notifications - only has very basic monitoring.

This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program.

I haven't found anything to dislike about this program.