HoduCC

RATING:

4.6

Overview

About HoduCC

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasti...

HoduCC Pricing

HoduCC offers a free trial, after which the software is available on a one-time license of $400 per user.

Starting price:

$400.00 one time

Free trial:

Available

Free version:

Not Available

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HoduCC Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for HoduCC

1 - 5 of 78 Reviews

Read All 78 Reviews

Ismed

Verified reviewer

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed May 2023

Excellent

We can simplify in managing end user call centre and contact center with HoduCC.

PROS

It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.

CONS

User login panel that showing tabs of user roles.

Reason for choosing HoduCC

We believe HoduCC can satisfy the user needs.

Ibironke

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2023

Overview of HoduCC performance

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

PROS

Its web base and easy to adapt by new agents.

CONS

The reporting is not well detailed which doesn't make reporting easy.

Reasons for switching to HoduCC

The application was slow which is hindering the success of its essence.

Chansea

Banking, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2024

Admin Profile , Supervisore, Agent

PROS

Call Center, social network , holiday week-off

CONS

call complaint, can user multiple sip trunk at the same time

Reason for choosing HoduCC

Bc it is helpful for my company is communicate with customer

Jennifer

Logistics and Supply Chain, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed May 2023

call reviews

PROS

The product isn't easy to use for a first timer

CONS

The character icons are not easy to understand

Austine

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

PROS

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective.

CONS

Not yet observed as it currently meets all our contact centre expectations.

Reason for choosing HoduCC

Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well

Read All 78 Reviews