Spruce
About Spruce
Spruce Pricing
Spruce offers a 14-day free trial after which the platform is available across 3 pricing plans - Solo, Communicator and Solution. Solo Plan: $24/month for 1 user Communicator Plan: $49/month/user For Solution Plan: Contact Spruce
Starting price:
$24.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Spruce
1 - 5 of 25 Reviews
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great
Highly recommend.
PROSHIPAA compliant. Easy to communicate with others.
CONSI found the features not available on the lower tier were a bit hidden and to get all the features I wanted added up in cost. Patients CANNOT text you in a HIPAA compliant manner unless they have the app.
Reason for choosing Spruce
Easy of use.
Josephine
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Very Helpful Customer Service and Great App
We are able to receives calls and texts.
PROSThe app is easy to navigate, the customer service is prompt and friendly, and clients have been able to reach me thus far.
CONSI wish porting a number didn't take so long. We have had a lot of interruptions during our wait.
Reason for choosing Spruce
The customer service, the app is easy to use and the ability to connect with clients.
Reasons for switching to Spruce
We were using Google Voice and they don't offer customer service. My phone stopped receiving messages for some reason, and after months of trying to figure it out we could not.
Jairo
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2021
No support at all, just a robot.
I wanted to keep the service, but not with my main company numbers since we were not able to see caller's ID, so I want to port out the numbers I brought, they are ready to be ported out to a better service, but there is no human that can help with that, so my company numbers are stuck with the robot.
PROSIt was easy to start using it. It looks nice. The faxes were being sent and had feedback about it.
CONSYou have to have a cellphone to use the phone feature, there is no softphone for laptop/desktop for direct calls, you have to dial through an intermediary number. It doesn't show the caller's ID, it shows your own spruce number as the caller. The support is horrible, is only a robot that never gives the appropriate support. I think I got to chat with a human when I was inquiring about the service, and it took time, I had to deal with the robot first.
Reason for choosing Spruce
It seemed to be one of the preferred by Health Services Providers, but, it is a nightmare to find a real human to chat.
Reasons for switching to Spruce
Faxing at RingRX was not working properly, the calls got dropped after a few minutes.
Valerie
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
Easy to use, very reliable, missing a couple of key functions
Video calling is so simple to set up, and secure messaging is super-easy and helps keep client messages secure. Since last June, Spruce has dropped a call only once. Sometimes it freezes but never for more than 3 or 4 seconds, and that's rare. Sometimes the client's image gets pixelated and looks weird, but that's usually only for a second or so. The image is generally clearer and less grainy than on other video platforms I've used. Faxing works great.
CONS-I would like to be able to share files with a client during an appointment. It's frustrating not to be able to. -The phone feature is too confusing for me to figure out, so I don't use it. - I cannot send audio files to clients. - It is not well set up for writing clinical notes about patients.
Reason for choosing Spruce
Better functionality, cost much lower.
Reasons for switching to Spruce
Cost and functionality.
Jessica
Hospital & Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Best messaging system out there
I love how easy it is to communicate with clients and team members. It is easy to see when a new call/text has come through and assign it to a specific team member. I can also keep track of what tasks have been completed and what needs to be followed up on.
CONSThe only compliant I have is not having a hard copy of the faxes sent to upload to a client's chart as proof of receipt.