PlaybookUX
About PlaybookUX
Most Helpful Reviews for PlaybookUX
1 - 7 of 7 Reviews
Mayur
Verified reviewer
Information Technology and Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The greatest tool for people to validate designs and products
It’s overall been excellent. Whenever I have a question, I send them a chatbot message and have a real person troubleshooting within minutes. I liken it to basecamp’s stellar support.
PROSI’ve used a lot of these tools, and I mean a LOT. This one is uniquely simple and has everything I need to get my research studies up and running. Their templates are so helpful especially for unbiased questions. Videos start coming in within hours.
CONSThere’s really nothing to complain about, especially after using all of the other software out there. I’m glad I found this tool since it’s hard to get my team to adopt research software and they were all happily using this!
Reason for choosing PlaybookUX
Quality software, features and quick to troubleshoot customer support.
Reasons for switching to PlaybookUX
More features for your buck than usertesting and better participants than userinterviews.
Despina
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The must adopt UX solution
Due to the nature of my work I handle many onboarding and UX audits for customers. PlaybookUX helps me deliver better and accurate results in less time.
PROSIntuitive features, value for money choice, awesome customer support. Participants give clear insights and the analytics feature is just awesome.
CONSSimply nothing. The product delivers on its promise
tonja
Financial Services, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Understand how your customers feel and think!
I’ve had a wonderful experience! I use it to test future enhancements, designs and my up and running product. It gets our organization in the “continuous testing” mindset.
PROSIt’s a top tier tool for gathering feedback about how my customers feel about my products. They have mobile, web, prototype testing so it’s easy to do it all in one spot. It’s powerful and simple – which is the best combination
CONSThey just rolled out mobile – which was one of my requests so it has everything I need to conduct ux tests.
Reasons for switching to PlaybookUX
Outdated features and interface
Hatherly
Verified reviewer
Financial Services, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Affordable way to get usability feedback
Overall PlaybookUX is an excellent platform for ux and product people to get feedback. We have the entire team onboard (unlimited seats) and their collaboration is unbeatable. Awesome way to get the whole team involved and hear from your customers.
PROSThe quality and targeted demographic filtering is unbeatable. Solid international and domestic pool of participants. Great customer support and intuitive UI. We can bring our own customers as well.
CONSWould love highlight reels, but that's on their roadmap for Nov 2019 so looking forward to using that feature to show management clips.
Francis
Non-Profit Organization Management, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Amazing insight from valuable users
As a marketing director, you are constantly wondering about perception and how people think about your brand and message. Getting real-world insight from the very users I'm trying to engage was extremely valuable to me and provided insight beyond our site UX questions.
PROSThe insight you gain from this software is worth it alone, but the fact that it's easy to use is an added bonus.
CONSAt the time, there was no way to pop-out the videos as I searched through the feedback. I'm splitting hairs here, but that's what I thought.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Simple and easy!
Customer support was amazing. They responded right away to any issues I had and I was able to get results back faster than I thought!
PROSPowerful but simple tool. Get feedback from hard to reach demographics at a fraction of the price of other tools.
CONSWasn't able to do in person sessions only video/ remote studies.
Chris
Internet, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great for founders
Really got to see the power and benefits of UX testing. I would highly recommend this to any founder who wants to understand their customers and test markets.
PROSAccurate and precise demographics for testers Easy of use Newer technology for deeper insights Customer support
CONSDon't have the option to do in-person interviews