User friendly solution for both vets and pet owners.

Pros

The fact that someone came with a very ingenious solution for digitalizing not only pet's healts records, but also all the registers that our country legislation requires and was able to make it user friendly helped me and my colleagues the most. Now we don't lose precious time doing the inventory every month, or checking if our assistants have removed pricesely the drugs used that day from our stock, or even calling the owners for a vaccine or a check-up reminder. We can focus on what we supposed to from the beginning, saving pets life without being preocupied that maybe you are left out of stock for some drugs or that maybe Charlie the Pug forgot about his annual check-up. And in the end, the owners are pleased to have a virtual health book in their personal phone at any moment with an accurate history of past and future appointments in our clinic.

Cons

At first I thought it will be difficult to transfer the old virtual database to Digitail, but I was pleasantly surprised that their consultants found a personalised solution for us that dind't require as much time or effort as expected.

Constantly Updating

This team is constanty updating and improving. I have been with them from early in the process and it has developed dramatically! Can't wait to see where it continues in the future!

Pros

Eventually the app interacting directly with the PIMS will be the strength of this software. It is very close to being irreplaceable. The SOAP is currently easy to use and friendly to look at.

Cons

The biggest con is the age of the company. They are constantly looking to increase the integrations that they have access too and as that continues to broaden the strength of the product with continue to improve.

A work in progress but incomplete

Would hope to be able to recommend in future but currently not fit for service

Pros

Brilliant CRM and app features, scheduling and reminders efficient

Cons

Non existent customer service, troubleshooting or business management features. Accounting functions inaccurate and incomplete

Doctor

Very good

Pros

On the "cloud", good reminder system, customer care is very good and problems addressed, always someone to help-

Cons

Owners booking own appointments, stock/inventory intially was confusing (but this is being addressed and is much improved)

It helps me keep track of charges

Since using Digitail I saw that I'm always up to date with my client invoices. They also get synced with my Quickbooks account instantly and this makes my accountant's life (and mine) so much easier.

Pros

I really like the easy billing and the fact that I can directly charge my clients online. I use this feature a lot, especially for telemedicine consultations or to take a downpayment for euthanasia services.

Cons

It's more of a "feature" request — I'd like to be able to create different templates & designs for my invoices.