Digitail

RATING:

4.77

(64)

About Digitail

Digitail is the all-in-one veterinary practice management software you’d wish you had sooner. This cloud-based software offers easy and ready-to-use shortcuts and reports that every practice can use to save time. Digitail has all the features your practice needs to thrive, so no need for multiple platforms or additional fees. It comes with a built-in mobile app for pet parents, 2-way chat, and telemedicine options to communicate with your clients on top of numerous integrations (Antech, Idexx, Vetcove, Quickbooks, and many more). Hello, improved communication and productivity! Plus, Digitail offers unlimited training, so the onboarding process is a breeze and you get 24/7 human support. If providing high-quality care and maintaining a great customer experience i...

Digitail Pricing

$119 per vet per month billed yearly or $149 per vet per month billed monthly for MOBILE VETS version $240 per vet per month billed yearly or $300 per vet per month billed monthly for BRICK & MORTAR version

Starting price: 

$119.00 per month

Free trial: 

Available

Free version: 

Not Available

Your clients get instant notifications when you create a new appointment or when you reschedule. Define your reminders preferences by customizing when you want to send them (how much time before the due date) and on which channel (email, SMS, or in-app)
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Digitail Reviews

Overall Rating

4.77

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 64 reviews

User Profile

Monica

Verified reviewer

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2020

User friendly solution for both vets and pet owners.

Pros

The fact that someone came with a very ingenious solution for digitalizing not only pet's healts records, but also all the registers that our country legislation requires and was able to make it user friendly helped me and my colleagues the most. Now we don't lose precious time doing the inventory every month, or checking if our assistants have removed pricesely the drugs used that day from our stock, or even calling the owners for a vaccine or a check-up reminder. We can focus on what we supposed to from the beginning, saving pets life without being preocupied that maybe you are left out of stock for some drugs or that maybe Charlie the Pug forgot about his annual check-up. And in the end, the owners are pleased to have a virtual health book in their personal phone at any moment with an accurate history of past and future appointments in our clinic.

Cons

At first I thought it will be difficult to transfer the old virtual database to Digitail, but I was pleasantly surprised that their consultants found a personalised solution for us that dind't require as much time or effort as expected.

Response from Digitail

Thank you Dr Monica! It was a pleasure to assist you with the data migration!

Replied April 2020

Douglas

Company size: 2-10 employees

Industry: Veterinary

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

May 2022

Constantly Updating

This team is constanty updating and improving. I have been with them from early in the process and it has developed dramatically! Can't wait to see where it continues in the future!

Pros

Eventually the app interacting directly with the PIMS will be the strength of this software. It is very close to being irreplaceable. The SOAP is currently easy to use and friendly to look at.

Cons

The biggest con is the age of the company. They are constantly looking to increase the integrations that they have access too and as that continues to broaden the strength of the product with continue to improve.

Reasons for switching to Digitail

I wanted a cloudbased program that allowed for ease of use on the move.

Response from Digitail

Thank you so much Dr C!! The advice that we have received from you and your team has been super helpful!

Replied May 2022

Lindsey

Company size: 2-10 employees

Industry: Veterinary

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

July 2021

A work in progress but incomplete

Would hope to be able to recommend in future but currently not fit for service

Pros

Brilliant CRM and app features, scheduling and reminders efficient

Cons

Non existent customer service, troubleshooting or business management features. Accounting functions inaccurate and incomplete

Reasons for switching to Digitail

App and online scheduling

Response from Digitail

Hi Lindsey, super sorry for what you have experienced. Our team in Ireland will reach out and redo the training with the team to make sure you are taking advantage of all the features!

Replied July 2021

David

Company size: 2-10 employees

Industry: Veterinary

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Doctor

Very good

Pros

On the "cloud", good reminder system, customer care is very good and problems addressed, always someone to help-

Cons

Owners booking own appointments, stock/inventory intially was confusing (but this is being addressed and is much improved)

Reasons for choosing Digitail

Better customer care

Reasons for switching to Digitail

Started own practice, wanted something more up to date

Response from Digitail

Thank you so much Dr Bradbury! We're happy that we are part of your journey!

Replied November 2022

George

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2021

It helps me keep track of charges

Since using Digitail I saw that I'm always up to date with my client invoices. They also get synced with my Quickbooks account instantly and this makes my accountant's life (and mine) so much easier.

Pros

I really like the easy billing and the fact that I can directly charge my clients online. I use this feature a lot, especially for telemedicine consultations or to take a downpayment for euthanasia services.

Cons

It's more of a "feature" request — I'd like to be able to create different templates & designs for my invoices.

Reasons for choosing Digitail

I was plesently surprised on how fast they responded to my demo request and they remain helpful and responsive the entire journey. Also, loved how modern looking and easy to use is the platform.

Response from Digitail

Thank you so much Dr George! It is a pleasure to work with you and your team and to see how the practice has grown over the past 2 years!

Replied May 2021

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