What i loved most about Rapport was that it was integrated with Avimark. This made communicating with clients very easy.

The thing i disliked about Rapport was that It was limited amount of space on the screen so things just looked very squished together.

We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating. As we use multiple covetrus products, we have seen a negative shift over the last several years.

The appointment reminders work well and have allowed our CSR staff to spend more time focused on other tasks,.

When we were searching for a communications software, one of our main concerns was continuing to send postcards with our patients photos on them, as we always have through vet press online. We had multiple conversations about this feature and the importance to our practice. Upon starting last year we realized that the post cards were not sending our patient images. over the next six months I had to routinely call and check on the issue as there was no follow up from the company. Now we have been told that the product cannot communicate with impromed (another covetrus product) to pull the patient pictures, and there is no fix in sight. This news combined with the months of non-answers on the issue have left us questioning our choice in this product.

The texting feature has been the most helpful new thing that we have gained.

The text function is a great asset and we use it daily. Text reminders and the option to send messages for lab results has been very helpful.

The messenger function on the app has serious issues that make it very difficult to use. The idea of a messaging/texting system is good, but the inconsistencies in how to open a message, notifications, and how to find a client is not user-friendly in the slightest. We are only able to search by last name, so if we have someone send a message with a common last name (e.g. Smith, Jones, etc.) it can be almost impossible to find their message and reply to them. In most situations like this, we end up having to call the [sensitive content hidden] which makes the messaging program useless. The notifications are inconsistent and only appear on some computers. We have three computers for reception, and they will show different notifications and open statuses.I have spoken with two representatives for Rapport regarding our concerns and have not heard anything back and have seen no improvements.

Fast integration, easy to use and learn. Most of which I taught myself. Love the integration for Avimark

Post cards, needs to switch to email reminders only, not make the client go in and turn it off. We as staff want to just decide to turn off.

Overall, during COVID, Rapport saved us. Rapport handles some of the manual process items that my staff had to do freeing them to take on different tasks in the clinic

I like that Rapport interfaces directly with Impromed so my CSR's do not have to perform extra functions trying to maintain separate systems.

Cannot change wording on some of the reminders and have to contact Rapport customer service.