The Video Reply app for Zendesk allows making videos, recording screens, and sending video tutorials, and it's all directly from tickets. The preview page customization is available, so you can design it as your company brand is. Besides, do not waste your time recording your team member who has already made a similar video. The share option will help agents cooperate and speed up the work. If you need to find out more about customers' queries, then you can request a video from them. They will get a hyperlink they need to follow and start recording. No program installation is required. The app collects video statistics, including open and view indicators and bounce rates.