About Firmex Virtual Data Rooms

Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting.

Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The ‘View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend and Documen...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

54 Reviews of Firmex Virtual Data Rooms

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(17)

17

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

October 2018

Eamon from JPA Brenson Lawlor

Company Size: 51-200 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Firmex Virtual Data Rooms review

Pros

Very easy to use, fantastic customer service - rep. has been brilliant & always available if we have any issues at all. Also, very easy to create indexes etc. and very straightforward to upload documents. Overall we are extremely pleased with our experience.

Cons

Timestamps on documents cannot be changed to local times, only EST is available. As we are based in Ireland, it would be a good addition if we can timestamp documents in GMT/BST.

May 2019

Ian from EDF Renewables

Company Size: 10,000+ employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

May 2019

Simple, yet valuable

I've used Firmex DVR on many projects and it's much easier to use than other solutions. Data rooms requiring training will reduce the utilization by the project team.

Pros

Firmex VDR is easy to use. It offers the ability to toggle quickly between projects, has an intuitive folder structure, and allows for easy uploading and viewing of documents.

Cons

Having an embedded version control option would be valuable, with an easy way to distinguish between drafts and final versions of documents.

Reasons for Choosing Firmex Virtual Data Rooms

Ease of use, and easy navigation across projects.

Response from Firmex

Replied June 2019

Hi Ian, Thanks for the review! With regard to Firmex having an embedded version control option, you'll be glad to know that we have one. Here's a quick summary of our versioning and document status options: Firmex's versioning feature is built-in to our system. You can choose to upload a new document, or a new version of a document. You and your team can always access the version history, while only giving guests users access to the latest version of the document (the "document of truth"). Firmex can also detect new versions of a document based on the content of the document. Firmex also supports content status on documents and folders. Many of our customers use this content status to designate whether a document is in draft, awaiting review, or final. This usually coincides with our document comment and tag systems. Your Customer Success Manager will follow up with you to demonstrate these features at your convenience. Kyle Bardsley Senior Director, Customer Operations & Growth

July 2019

Emma from Cripps Pemberton Greenish

Company Size: 501-1,000 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

User feedback

Pros

I like how easy the software is to use, and how you can set all different levels of users, i.e people can only view documents and other cans download etc.

Cons

At first it was very complicated to use. Should have some demo videos.

Response from Firmex

Replied July 2019

Hi Emma, Thank you for your feedback! I'm glad you've enjoyed using Firmex and found the software easy to navigate once you got familiar with the platform. We do believe that our users could benefit from some videos when they're first introduced to Firmex. We do have a Getting Started video series available on our Firmex Knowledge Base, and I've attached the link to the first video in the series below. https://support.firmex.com/hc/en-us/articles/204467538-Start-a-new-project-change-the-project-name Once again, thank you for your feedback. Maren Van Zutphen Customer Success Manager

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

May 2019

Overall Good, But No Bells & Whistles

Overall good, but limited customer support.

Pros

Easy to use. Cost effective. User-friendly. Intuitive.

Cons

Highly limited functionality and user analytics.

Reasons for Choosing Firmex Virtual Data Rooms

Cost-effective solution.

Response from Firmex

Replied June 2019

Hi there, Thank you for your feedback. We're very pleased you're happy with our platform. We're constantly working on improving our product, releasing new updates each month to bring new functionality to our amazing customers. We very much appreciate the importance of having clear, easily accessible analytics when it comes to your various dataroom needs. For this reason, one our main focuses for the 2019 Product Road-map is improving reporting functionality. If you're interested about hearing more about the upcoming releases, or have questions about product functionality, I'd be happy to arrange a call to discuss at your convenience. Alternatively, our award-winning Support Team is available 24/7/365.They can be reached at 1.888.688.4042 x11 or support@firmex.com. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Firmex meets expectations!

Pros

Firmex is easy to use on both an admin and user perspective. The support from Firmex makes it easy to troubleshoot issues. Firmex is by the far the best VDR platform I've used (cost combined with functionality).

Cons

The process of allowing users to view certain documents within the VDR could be improved. For example, not having to setup permissions by group, but by user. Further, understanding when users are downloading information by receiving email notifications.

Response from Firmex

Replied June 2019

Hi, Thanks for the review! We hear you loud and clear. The majority of our clients prefer group-based permissions and the advantages that come with it, but we understand that certain projects require user-based permissions. Our Client Services team would be happy to customize your project to allow for user-based permissions. This will allow you to hide documents inside a folder by user, as well as setting up users instead of groups. I'd be happy to hop on a quick call at your convenience. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth