Ooma Office Software

4.40 / 5 (76)

Our advisors have recommended this product 28 times in the last 30 days

About Ooma Office

Ooma Office is a cloud-based VoIP solution that caters to small-medium sized businesses across various industry verticals that helps them to manage their business operations. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable. 

With Ooma Office there are no contracts or long-term commitments. This makes it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma’s advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big.

An easy-to-use and powerful management web portal lets you customize the service including hold music, greetings and menus, and eve...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

76 Reviews of Ooma Office

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(46)

46

4 stars

(21)

21

3 stars

(5)

5

2 stars

(0)

0

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

December 2019

Sharon from Blonde Renditions Creative

Verified Reviewer

Company Size: 1 employee

Industry: Graphic Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

The answer to my office phone needs

I went through many VoIP phone services before finally getting ooma office. It was so easy to set up and easy to customize so that I can look like a larger company and route calls to different departments or phones.

Pros

Ooma office is super simple to set up oh, it has all the features that you want and you can customize it to the size of your company. In addition to all that it is very affordable.

Cons

I honestly can't think of anything did I don't like about Ooma office.

Reasons for Choosing Ooma Office

Ooma office is more affordable and has a much easier interface to work with.

December 2019

Robert Wallace from Armstrong & Muñoz

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

A Solid Option For Small Businesses

The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team.

Pros

The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us.

Cons

There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop.

Reasons for Choosing Ooma Office

The price, features, and reliability.

July 2020

Jordan from Day Violins

Company Size: 11-50 employees

Industry: Music

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Switch Now

Amazing experience! I will not be switching!

Pros

Ooma office is the most versatile and affordable phone service available. We love that we were able to have calls forwarded to a phone in the chance our internet went out. For coronavirus it was a snap to update hours. We no longer receive business hour calls with the short automated service. We also can send and receive both pictures and texts from our company phone number! This is a huge selling point for us! The call clarity is very clear, and we love the service! I have never waited more than 2 min to get a hold of customer service!

Cons

For me the backend is easy to navigate, but I can imagine for others it could be a bit more difficult. I wish individual phone’s answering machines could be setup on the backend of the software and not only via the phone you are setting it up on.

Reasons for Choosing Ooma Office

Price! Flexibility! Texting, and now, as of two months ago, picture messaging!

August 2019

Scott from SearchMaster Software

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

August 2019

Easy to use, but prepare for issues

I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.

Pros

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

Cons

My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.

July 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Ooma Office is a great VOIP Solution for a SMB

Ooma Office was the perfect solution for us as it replaced all the functionality we had with our local landline option and gave us more flexibility with the mobile app, all for a significant savings of over a $100.00 a month.

Pros

Very easy to use, mobile app, e-fax, phone # porting, very affordable, can use existing phones. There is a desktop app available although it cost extra.

Cons

It's not so much about the software, but the quality of VOIP solutions in general are dependent upon the quality and strength of your internet connection. We are connecting using a WiFI adapter since we don't have direct access to the modem. As a result every once in a while the connection isn't so great so the clarity isn't as great as it could be. The other thing I don't like is that the desktop app is extra.

Reasons for Choosing Ooma Office

We didn't consider any other VOIP option because I had already been using Ooma at home for 8+ years and knew it was a great solution that was significantly better priced than our existing business solution.