SAP Customer Experience
About SAP Customer Experience
SAP Customer Experience Pricing
The solution is offered on a subscription payment model and varies depending on your requirements. SAP offers small business pricing options.
Starting price:
$58.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for SAP Customer Experience
1 - 5 of 242 Reviews
Scott
Entertainment, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed October 2021
Inventory management at its best
Alex
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Comprehensive solution to address and strengthen customer-facing engagement.
The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.
PROSIt gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies.
CONSSo far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed May 2023
provides real-time insights and analytics
SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.
CONSThe software requires ongoing maintenance and updates, which may require additional resources and support.
Sarah
Management Consulting
Used more than 2 years
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2015
Why SAP CRM is better when it works with others.
I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business.
CONSAs I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.
Enrico
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Why SAP Customer Experience Is The Best
I like the customer experience and customer service features The software comes with contact management and following on customer history is easy too.
CONSWith SAP Customer Experience, everything has been smooth.