HostGator

RATING:

3.9

(59)

About HostGator

HostGator is a website building software designed to help businesses create websites, online stores and portfolios using a drag-and-drop interface. The platform enables administrators to register domains, transfer files and protect data in accordance with secure sockets layer (SSL) protocols. Managers can use custom logos, images, fonts, navigation techniques and theme colors to build and launch websites. Additionally, HostGator allows teams to manage site backups and protect them against malware attacks. HostGator lets businesses manage email marketing campaigns, book appointments and analyze visitors’ behavior on a unified dashboard. Pricing is based on monthly subscriptions and support is extended via video tutorials, live chat, phone, knowledge base and FAQs.

HostGator Pricing

$3.84/mo $5.95/mo $19.95/mo $89.98/mo

Starting price: 

$2.75 per month

Free trial: 

Not Available

Free version: 

Not Available

HostGator MySQL database management

HostGator Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for HostGator

1 - 5 of 59 Reviews

User Profile

Torikul

Verified reviewer

Internet, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Fantastic web hosting company that is suitable for all kinds of websites

My overall experience is fantastic with Hostgator, this hosting company helped me to grow up my business and take it to the next level. Most of my clients like Hostgator web hosting even I also. In my web development carrier as a freelancer, I have used Hostgator so many times, can't explain how much helpful it was.

PROS

I'm a fan of their shared hosting especially because every time when I picked Hostgator shared hosting, it was much enough for me. Pricing is perfect, support is amazing, even the server performance is outstanding with almost 99.9% uptime. Hostgator provide WHM/cPanel that make the server configuration and management easier. However, they have multiple plans and packages build with a focus on users need. I tried all those packages and it was good enough for me from all sides.

CONS

My experience with Hostgator is really good, I don't have any cons in my mind about this company. But there is one small thing I really hate about HostGator. I don't know it is maybe a bug related to the IP-Address of the users. When I try to do portal login to my Hostgator account, or one of my client's accounts, I can't do it simply. Page does not load properly, or sometimes shows an IP related problem from my country, this is really annoying.

Reasons for switching to HostGator

As a web developer, I have to work with different types of hosting companies. So, for my work purpose, I have used alternative hosting companies.

Daniel

Legal Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Excellent Value for Small Business

Overall, my HostGator experience has been without issue. HG made it simple, and affordable, to obtain web hosting, build/design a website, and get my business online. I also like that I feel as though there are many additional features I have not been taking advantage of that are included with my hosting package (if I had more time).

PROS

My favorite thing about HostGator is the value! I use HostGator to host my website through a cheap shared hosting plan, and it was super simple to build my website and get it online using the tools that HostGator provided for a few bucks per month. I would certainly recommend HG to anyone starting a small business or needing a relatively simple way to give their business an online presence.

CONS

The biggest difficult I have had so far with HostGator has been with correctly setting up DNS to properly direct a doman that I purchased from Google Domains to the HG servers while also allowing the Google Workspace email I purchased to function correctly. And this is something I really can't blame HG for. HG appears to allow integration with Gmail if you purchase your domain and hosting via HG and then add Gmail to handle your email. But, when you purchase your domain through Google and setup a Gmail account before purchasing hosting from HostGator, getting everything to work right did take a bit to figure out.

Reason for choosing HostGator

HostGator seemed to have everything I needed with the best price through a promotion it was offering at the time.

Tayeb

Design, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Hostgator is the best hosting service I use

Hostgator has always been my main hosting service, I tried the free hosting services and you can rarely reach the point of making a working website the way you want it. I like the many tools offered, Softaculous is probably the best in the CPanel as it allows you to properly install Wordpress in seconds without the hassle of uploading folders. I give it 4 out of 5 stars, I remove a star because I do not like their upselling tactics even if their customer support via live chat was always very helpful and solved issues within a few hours.

PROS

- Affordable hosting - A wide variety of tools to host, buy a domain, edit php, install Wordpress and experts help. - Customer service experience was great as they offer live chat that can help solve issues whenever you need help.

CONS

- By default, php limits are low which require you to increase them if you are using an imported theme. - They often try to sell you additional features and one should be careful at checkout as some additional options are checked by default and you need to uncheck them if you do not want them.

Reasons for switching to HostGator

Bluehost was much more expensive, lacked of promo offers and complicated to use.

Elena

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

DON'T USE THEM

Really really really bad, see above. Don't use them

PROS

Nothing. I need to meet 40 characters in this field

CONS

I have hosting with hostgator.sg. They have closed down operation in Singapore however left website active. At the same time all support phone lines are down, support chat goes to 404 and sales chat connected to Hostgator India. It is pure scam to continue to sell hosting and domains, while no longer operating in the country.

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2024

Great Hosting Provider

PROS

HostGator offers WHM/cPanel, simplifying server configuration and management. I am impressed with their service because they provide instant support by chat and call which is great. The interface is also user friendly and their pricing is also reasonable also the response time of their server are fast.

CONS

I find some issue in IP address of the user Attempting to log in to my HostGator account or one of my client's accounts via the portal proves challenging. The page fails to load correctly, and on occasion, an IP-related issue is displayed.