Reports, Integration, Leadflow, Support.

It is only permitted to admissions and fee collection.

Filters are very good and effective .. everything is best

Dashboard should be more presentable overall

Its very easy to use and we can manage leads as per our requirements and helpful for productivity

No notifications on leads engaged and very difficult to find multiple numbers

The experience with the CRM and the team supporting the CRM has been quite an empowering one w.r.t to the technical side since this the first multifaceted CRM I have worked upon. The product is quite helpful and is a user friendly one.

The various features of the CRM especially those for pulling out reports, data analysis, comparisons, cost identification, graphical reports which give the insight into the total leads output as well as individual counsellor performance are quite helpful and impressive. Each lead integration and the steps followed can be accessed and assessed at all the different stages in the workflow by the admins help to monitor the process at every single stage. Addition of features like call recording would make it a perfect product.

It's a convenient and effective interface but may need few more sessions to make it user-friendly for someone who is a slow learner.

1. features are great 2. customer journey is great

1. navigation can be simplified 2. lead module and opportunity module can be simplified 3. filtration can be simplified