TheyDo
About TheyDo
TheyDo Pricing
* Free account $0 - a simple way to get started for teams new to TheyDo: 3 Customer Journeys, 1 Workspace, Unlimited Personas * Pro account $25 - everything in Free, plus: Unlimited Journeys, Unlimited Workspaces, Viewer accounts * Enterprise account (contact us) - everything in Pro, plus: Single Sign-On (SSO), Personalized onboarding, Custom invoicing
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for TheyDo
4 Reviews
Keith
Food & Beverages, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
A brilliant digital way to capture your customer journeys
I came across this company during COVID/lockdown - I have found like-minded people that are passionate in the area of human center design. I personally love the product and as we grow in business partnership it is a must-have solution in the design process.
PROSThe ability to capture the customer journeys in a digital format. The journeys are live and not a static time event, that links the impact and value of opportunities and solutions
CONSWe could do with simple process mapping that would help make theydo good for other jobs that we do as a team. This would improve the everyday usage of the solution. It would also help put the user journeys in context of the business processes and enable some solution design
Reason for choosing TheyDo
I choose this product for a number of reasons, primary its focused around the business challenge and the value of the solutions. It brings focus to the user/personas and brings focus on identifying where the problems are. They are not really a software company, but a business partner that does software. It has been a pleasure working with them.
Nick
Insurance, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
TheyDo is what agile was missing: a tool to collaborate from the perspective of the customer.
Overall experience is a real pleasure and I think any serious service designer that wants to bring people together to elevate them to customer centricity should embrace this tool. Why? because it's the only tool I'm currently aware of that let's you collaborate on mapping the customer perspective and easily follow up on the solutions. The only missing link is an export to Jira. TheyDo will bring service designers to a position where they can make impact by bringing everyone together on customer centricity.
PROSI love how everyone can easily map out a journey and won't get caught in optimizing it. This is especially crucial during workshops. But that's what every journey mapping tool can do. However, it's true power lies in allowing you to properly collect insights and solutions AND follow up on them by having them all in one place and prioritized.
CONSThere are some concepts that are unfamiliar (e.g. the difference between a sub link of a journey and a connected journey or the link between 'opportunities' and 'solutions') and I had to put in some time to really understand how they should be used. Also, there are still some things that are not documented yet, like types and groups in solutions, so I feel like i'm missing out on something.
Reason for choosing TheyDo
Theydo allows you to prioritize and follow up on solutions. The other tools feel more like mapping tools for people that have no experience in design.
Reasons for switching to TheyDo
Mural and Figma are creating tools but TheyDo accounts for the management aspect as well. Compared to other mapping tools, it also allows you to be much more flexible with the lanes. I don't want to end up with pretty looking maps collecting dust on a wall anymore, I want to see people follow up. TheyDo delivers on this.
Arne
Design, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2021
The future of journey management
I really do believe that TheyDo is the future of journey management. Up until now, I haven't found a software that makes working with journeys so actionable and accessible for the whole organisation.
PROSThis product saves a a lot of manual labour and makes customer centric accessible to everyone.
CONSThe greatest strength of this product, is the thing I personally like the least. As a service designer, I want to have full control and flexibility in the way I setup and use a customer journey. I realise, that for most users a standardised journey format works perfectly and saves a lot of time and effort.
Jaap
Verified reviewer
Government Relations, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Met speels gemak overzicht en grip op klantreizen en klantgerichte verbeteringen
TheyDo helpt ons overzicht creëren in onze klantreizen op macro en micro niveau en zo onze aandacht te besteden aan verbeteringen die er voor de klant echt toe doen. Door het customer journey management platform zijn inzichten live voor iedereen toegankelijk waardoor we met verschillende teams altijd op één gemeenschappelijke waarheid kunnen terugvallen.
CONSTheyDo verbetert de door hun ontwikkelde tooling continue, het is af en toe even schakelen om het tempo van de nieuwe functionaliteiten bij de houden. Gelukkig zijn ze altijd bereid een half uurtje in te plannen voor eventuele uitleg.
Reasons for switching to TheyDo
TheyDo stelt ons in staat om in een prettig werkende gestandaardiseerde online omgeving samen te werken aan klantreizen en klantbeleving.