Whispir
About Whispir
Most Helpful Reviews for Whispir
1 - 5 of 45 Reviews
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Effective SMS tool and Great Engagement from Whispir Team
A simple way to send SMS to customers and Whispir's ability to provide custom solutions where required. The Whispir team provided excellent support and assistance especially in cases where we required a custom solution to be developed.
CONSSpace for improvement with User Experience/User Interface of the Whispir platform.
Ross
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Enterprise ITSM
Rich messaging, rapid stakeholder communications.
PROSServiceNow plugin allowing automated alerts on high priority events and incidents.
CONSLimitations on Alias Manager for reply messages. UX is not always intuitive and takes much trial and error to unravel. The support team has been very good on this point.
Reason for choosing Whispir
Ease of use. Customer service. Cost model.
Reasons for switching to Whispir
Broader range of use cases outside traditional IT. ServiceNow plugin.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2022
Feedback on Whispir service
Overall, working with Whispir is good, the account managers are helpful. Sometimes, what I experience though when working with technical support staffs is that some of them is not that strong in terms of their domain knowledge of the functionalities and capabilities of Whispir and how it interacts with external system, like communicating with Telco's SMS services. This is based on my experience working on some issues in the past where technical support is not very helpful.
PROSThe template management and SMS messaging are the most impactful features for us. We are heavily SMS sending to our customers hundreds if not thousands of messages to our customers. On most cases, SMS are sent almost instantly.
CONSI have not used or tried some of the features, though what I sometimes find a bit confusing is the status of SMS sending. We need to know if a particular SMS is sent and received successfully by our customers. It may not be very clear if the current status clearly states that the customer device has received the SMS or the Telco only sent it.
Mark
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
An Effective Messaging Solution
We have used Whispir as our messaging solution for a number of years now. It's not the cheapest on the market, but it gives us a good mix of services for messaging, in a relatively easy-to-use interface. Plus additional savings can be attained when sending at higher volumes. The API is robust and has served us well in our high-frequency implementation. The Whispir platform continues to improve, as with the addition of new integrations into WhatsApp, although we have not used those yet. And we see many areas, like Incident Management and Operations, where the Whispir solution can be used effectively to keep teams informed. I hope they will continue to develop a better UI, and more intuitive menus and navigation in the portal. The Whispir team have been very supportive and responsive, and we're very happy to have them as a messaging partner for our business.
PROSWhispir features web-based configuration and the ability to segregate projects and teams into Workspaces. This allows us to access our Whispir account from anywhere and build specific work environments for our various products and teams. Whispir provides a unified portal for both SMS and email messaging, which gives us centralized control of our templates and distribution. Pretty much everything we need the Whispir platform to do, can be achieved out of the box. And the support is great!
CONSWhile the Whispir portal is relatively simple, it takes a little time to navigate effectively and to figure out where, and what, all the various settings and controls are. For instance, some settings might be global whereas others might only be Workspace-related. Also, it would be great to have more visibility of the status of messages, especially mission-critical SMS. Fortunately, we can always rely on Whispir support to provide us with the information we need, but it would be great to be able to get at it ourselves.
Dean
Health, Wellness and Fitness, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Versatile communications platform
Overall, Whispir is a great communications platform to meet anyone's needs. There is work underway to make the experience more modern, and hopefully reporting will be improved, but the current experience for sending messages works as expected and meets my needs and my service consumers.
PROSAbility to manage the Whispir platform as a service for our Customers is great - we can cost recover to lower our expenditure and don't have to pay everyone's message fees. The ability to send bulk messages via a spreadsheet is also great as well as complex message options through the API.
CONSReporting is always a hassle - you have to manually create each report and then manipulate the data in excel before visualizing any trends for insights.
Reason for choosing Whispir
Whispir has all the bells and whistles you would want as well as the ability to manage communications as a service for service consumers.