Perfect Gym Software


 

Perfect Gym is a gym management solution that offers features such as a client portal, point of sale, marketing and customer relationship management (CRM). The client portal allows users to sign up new members and upsell add-on packages. Users can issue one-day passes to prospective customers. A self-service kiosk provides automated registration and payment process. The solution provides mobile apps for Android and iOS users.

Perfect Gym helps users manage profiles, create new membership plans, access rules and offer discounts to customers. The CRM module helps users send automated emails, push notifications and SMS alerts to remind members about their upcoming activities and appointments. Users can reward loyal members with free add-on services.

Pricing is per month per club. Support is offered via phone and email.

 

 Perfect Gym - Customer relationship management
 
  •  Perfect Gym - Customer relationship management
    Customer relationship management
  •  Perfect Gym - User profile
    User profile
Supported Operating System(s):
Web browser (OS agnostic)

22 Reviews of Perfect Gym

 

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Software Advice Reviews (9)
More Reviews (13)

Showing 1-9 of 9

Jeremy from STERIS corp
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Perfect gym review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. Great pricing for the functionality made available
- We almost had to buy some more computer hardware but the cloud based SaaS made the purchase worth it.
2. Easy to implement using the provided documentation.
3. VERY easy to use for both guests and employees.
4. POS system made tracking easy

Cons

1. Support didn't answer the questions I had very well and that caused some rework. Great timing but some misleading information

No other complaints

Review Source
 
 

Nidia from Atom Engineering, PLLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Software for a Gym or an Academy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I also work for an Martial Arts Academy and Perfect Gym is a great software. I really like the graphics on the dashboard. It makes very easy to see the big picture of the revenue, the contract time and compare the new sign ups with the last months.

Cons

The software has a lot of tools.. I wish they would have more tutorials about how to fully use all those tools

Review Source
 
 

Marc from Wholesale
Specialty: Independent instructor
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Perfect Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The application is very simple and intuitive, straight forward and organized. Perfect coach in everyday business.

Cons

Perhaps the value for money is high for personal use but is really afgordable otherwise. The pros outweigh m the cons

Review Source
 
 

Stacey from Pet Partners Worldwide
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Still needs work

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The presentation of this program looks amazing. I was excited to use the product. The software is cloud based and I really like that.

Cons

Learning it was pretty hard. No many tutorials on how to use, so I am pretty sure there are many features I am not using. Would like to see some more.

Review Source
 
 

Jianan from UNO
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Help you become fit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a helpful one.

Pros

Perfect Gym is a really helpful software for you to become fit and slim.
It is really nice to give you more practical solutions.

Cons

The suggestions the Perfect Gym provide sometimes is not very professional and needs to be improved.

Review Source
 
 

Matthew from City of Savannah
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Ok product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

A lot of options are available. For everyone that is apart of your organization. The product is being updated constantly.

Cons

I would like to have been able to do less one the front end but all and all it is worth it. Thanks to everyone!

Review Source
 
 

Aakash from Intelliswift Co oraporation Inc
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is one the best product which i have used till now seems like my dream, honestly this product is awesome and really great to use

Cons

Nothing so far, it is being a great and perfect product so far i like this very much and recommended to everyone in my connection

Review Source
 
 

Veena from Ford
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I found this very easy to use and very effective. Its a great tool to keep track of attendance and all the info in one place.

Cons

The software is nice and stylish but needs modification which takes usually long time and also the system is lagging lot of times.

Review Source
 
 

Darien from Parks Motors
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Perfect Gym has perfect Beginnings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A perfect gym has perfect beginnings means that everything you promote is for the maximum benefit of your customers. Perfect gym definitely shows that through there atmosphere and equipment.

Cons

There really isn't much i could say i least like about perfect gym because fitness is what i love and enjoy to do on a daily basis.

Review Source
 
 
 
Showing 1-13 of 13

Conor from K-Motion Interactive
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Keeps me organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the fact that it helps with organizing employee scheduling.

Cons

There is definitely a bit of a learning curve when first using the software.

Review Source: Capterra
 

Gobinath from NeoGle Consultancy Resources

July 2018

July 2018

A complete club management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Feasible club operations, inventory management and accounting reports.

Pros

The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.

Cons

Technical Support can be improved according to local KPI and Severity of an issue.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: September 2018

September 2018

 

Thank you for your review! We will pass your feedback on to our support team.

 

José Fernando from Soy mi propia empresa.

May 2018

May 2018

So exciting to find a kind of app as Perfect Gym!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can take the control!!!!!!!!!!

Pros

It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.

Cons

Probably I suggest to check the price for small fitness centers or fitness studios which are growing.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: September 2018

September 2018

 

Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!

 


March 2018

March 2018

okay priced software for low budget fitness clubs and chains

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.

Pros

The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.

Cons

The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: September 2018

September 2018

 

Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!

 

Jasmin from Stretego d.o.o.

December 2017

December 2017

Some features are still in development but overall very good software with wide number of options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Wide number of options, different roles for administration, clients, PT clients, employees, etc.... The team is constantly working on new features and add ons.

Cons

I would recommend to have a one direct contact during the implementation phase. Once we got a one person that followed the entire implementation process everything was running very smooth.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: January 2018

January 2018

 

Thank you for your feedback! We will take that into consideration.

 

Mohd Shahadad from Level Up Fitness Sdn. Bhd

December 2017

December 2017

very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software allow me to easily find any member of the gym only at tip of the finger. Not only that, this system easy to use .

Cons

It is not particular, it just sometime the system become a little bit lagging . This lead to time consuming and the worst is make the customer wait too long.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: January 2018

January 2018

 

Thank you for your review! Have a great 2018!

 

Destyni from Gold's Gym

October 2017

October 2017

Functionality is easy to use. Interface is user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is easy to use. I don't have trouble navigating the system. It has been easy for me to train other team members

Cons

I think it has a few bugs and errors than can make things a little smoother. Customer care could respond sooner

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: September 2018

September 2018

 

Thank you for your response! If you come across any bugs or errors, please don't hesitate to report them to our support team.

 

Kenny from LUF

February 2017

February 2017

There's good and bad, but overall I like it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.

Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: February 2017

February 2017

 

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

 

Catherine from Chi fitness

February 2017

February 2017

satisfactory service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Product is good, the support just need to resolve the issue as soon as possible. Always open for any suggestion.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: February 2017

February 2017

 

Thank you for the review. We appreciate your feedback as we aim to constantly improve customer support as the crucial part of our product.

 

Tomasz from Surf Fitness Club
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used several gym management software during the years and Perfect Gym proved to be the best value for money on the market. The list of functionalities is very long and if my team comes up with any kind of new functionality that could be good for our business guys from Perfect Gym are flexible and develop it for us. However, it is often taking some time but is done.

Pros

Long list of functionality
Flexible approach towards clients
Stability of the system

Cons

New functionalities take some time to implement

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: January 2017

January 2017

 

Thank you Tomasz for the feedback. We always put business of our Clients first that is why we are flexible towards all the needs.

 

Sigita from Lemon gym

December 2016

December 2016

Good program with slow mistake fixing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program is good only when we have program errors or mistakes you fix it too slow. Last two months I need to ask to do changes in our invoices. Program and turnstiles readers your people install last days till our new club opening and sometimes left us without working turnstiles.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: December 2016

December 2016

 

Thank you for your feedback it is a valuable insight. We constantly are trying to improve our product and processes in order to offer a better product and service.

 

Gregory from Aspria Fitness

December 2016

December 2016

Aspria Fitness Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

Perfect Gym is a really great solution for gyms of all sizes and kinds. We are using it for a lat 4 years and it continuously improving and adds more features. What is very important is that the team ready to develop extra options according to your needs.

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: December 2016

December 2016

 

We try hard to constantly improve our product so it fits our customer¿s needs in a best possible way. Thank you for your review.

 

Will from Chi Fitness
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Will MacDonald

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.

Pros

Looks very slick

Cons

very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself

Advice to Others

KPI dashboard - very limited. it seems a lot of reports I want to run need to be pivot tables of data queries

Review Source: Capterra

  Response: Perfect Gym Solutions, Perfect Gym

Date: December 2016

December 2016

 

Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit.

Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you.

We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.