About Shift Agent

Shift Agent is an employee scheduling solution that helps businesses create and publish employee schedules and facilitate team communication. It enables managers to track employees’ availability, approve vacation requests and add notes, photos and videos in schedules to provide work instructions to employees.

Shift Agent offers a variety of features including vacation tracking, real-time updates, reporting and more. The application allows supervisors to allocate hours to team members as per the business requirement and track shift progress in real-time.

It offers a self-service staff portal, which allows employees to directly request shift swaps with their colleagues and send time-off requests to managers for approval purposes. Shift Agent is available to...


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11 Reviews of Shift Agent

Average User Ratings

Overall

3.82 / 5 stars

Ease-of-use

3.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(6)

6

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

August 2019

User Profile Picture

Ross from Chick-fil-A Thompson Square

Verified Reviewer

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Not Perfect But Lightyears Above The Rest

ShiftAgent allows you to set schedule preferences and goals depending on sales. This will allow you to input projected sales and help you create a schedule that meets your labor and productivity goals. For training purposes, this feature really helps when we train new people on how to create a schedule. One of the best features that ShiftAgent offers is one we use literally all throughout the day. There is a feature that is called "Daily Deployment". We have an iPad set up in our front of hosue area and in the kitchen that is constantly on this screen. This is a constantly updating page that details each person's position and their hours. Our leaders use this to plan their day out and make break lists in a very efficient manner. While this feature might not be as useful to some, my perspective as someone from the restaurant industry would highly recommend this to other restaurants that have large amounts of staff on the clock at one time. Overall, this software has dramatically reduced the amount of time we have to spend on creating a schedule and has simplified the entire process. Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate.

Pros

ShiftAgent has allowed us to almost completely eliminate scheduling. Almost. Their ability to save daily templates based on sales, automatically produce the most preferred person for a position and quickly make adjustments on the fly has made this product one of our most used tools. Scheduling is important and should not be something that causes problems. ShiftAgent met us where we needed them to. Unlike other sites that just allow you to fill in a shift with a person's name, ShiftAgent uses a system to quickly identify who is the best person for that particular shift. By this I mean, you can rank a person's skill level for each individual job, set preferred hours to request while still setting an administration limit on their weekly hours, and take into consideration their hours for the week, when they will be in overtime, and if they have requested that day off. There are probably other features that I have forgotten to mention that affect which name appears first. My recommendation is just setting up a demo with the support staff to see for yourself. This software will change your life when it comes to scheduling. BEST PRODUCT OUT THERE.

Cons

The biggest gripe we have with ShiftAgent is that there is no app for us to use on our phones. Unfortunately, the software is set up for a browser mode and that is highly limiting at times. You can still approve and disapprove of shift trades from your phone as well as use various other features, but the software comes across as clunky and dated. The website is also glitchy as well. Now, this does not cause you to lose any work done or information put, but the site will randomly log you out. This has literally happened up to three straight times in a row for us. This can make you pretty frustrated when you're trying to find a team member's number, see whose working, or whatever it is you're doing. That being said, I would still use this software over any other software that I have come across over the last 4 years. It provides so much more value over its competitors despite the problems.

August 2016

Brian from CHick-fil-A of Temple Terrace

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2016

Effective!

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!

Pros

Allows us to create highly detailed schedules, quickly. It just works!

Cons

Cannot create schedules from an iPhone. Has web app but not an actual store app. Most end users(employees) are used to apps, not saving bookmarks to their homepage.

August 2016

Edith from Chick-fil-A

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

ShiftAgent

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts.

Pros

It's easy to use and I love that every time I need help there is always somebody there to help me out.

Cons

It freezes on me frequently. Also, there's been times when it freezes and deletes all my work... So I start over and then next time I sign in there's double shifts for everybody because both schedules show up. Not a con, but it would be nice if there was a 2 week minimum limit for when asking off or updating availability.

August 2016

Jamie from CFA Santee

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2016

Fantastic!! (but sometimes glitchy)

Shift Agent has transformed our scheduling process! As a fast food restaurant with over 65 employees, we highly recommend the site.

Pros

Ease for employees to trade shifts. Visual depiction of scheduling numbers (how many are working when.) Smart scheduling features.

Cons

Some functions cannot be done on smart phones. At times (especially when writing the schedule), the site auto logs out with an error.

August 2016

Belinda from Chick-fil-a of Wilson NC

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2016

Heart of House Director

Shift agent has some good features but at the same time it freezeie up a lot and kick you off the sight.