SmartServ
About SmartServ
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SmartServ Pricing
Please contact SmartServ for pricing details
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for SmartServ
1 - 5 of 74 Reviews
Ryan
Verified reviewer
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Excellent On-Boarding & Customer Service
SmartServ has given the best customer service that I have seen from any company. [SENSITIVE CONTENT HIDDEN] and his team are always ready to answer any questions that I have to get me moving on my next idea. They have been able to implement some of my ideas helping my business flow that much better.
PROSThe ability to have all job information in one place has changed everything for us, no longer having to look around through 3 different programs to find everything. We have been able to custom make checklists to keep track of progress on each project. All of our safety forms & any others have been digitized for us and entered into SmartServ for us to use at any point. The integration for us was very easy, if there was any discrepancies I was able to bring them up and they were fixed or I was given a solution very quickly.
CONSThere is a few small issues with how the app loads, a quick refresh solves most of these problems.
Reason for choosing SmartServ
After reading the reviews, and seeing how customer service was top priority is what made the decision easy. I have been working with other programs with little to no customer support and it has made it difficult to learn how to do something.
Reasons for switching to SmartServ
We were using 2-3 programs to do what SmartServ is doing for us. The best part is that with everything being right in front of us and available on iPad in the field we are able to easily document as things happen, and less likely to forget to enter it in.
Vendor Response
Hey Ryan, thank you so much for writing wonderful feedback for us. We have introduced a lot of new updates as well as are working on improving the reliability of the product. You will see more improvements soon.Thanks again and have a great day.
Replied September 2021
Matthew
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Finally!
FIRST RATE support and customer Service. I have 2 point people who are always available and are always asking me how they can help my business. This is the best customer service I’ve seen from any type company in a while. I’m happy with the software, and I’m doing a slow roll out so it’s perfect day 1. I’m delighted with the customer service however. They truly care about their customer and customer service.
PROSI’m a House Call Pro refugee. HCP is not horrible. There are a few items that are important to me they don’t have. I left because of zero meaningful support. I don’t want to spend 2 hours reading FAQs or text support. SmartServ has more features and more flexibility. I can customize it to my demand service HVAC business. It’s flexible; sorting etc
CONSNone so far. I’m in the first 6 months. So far so good.
Reason for choosing SmartServ
Customer service flat out. They really invest in their customers and it shows every day.
Reasons for switching to SmartServ
Poor overall support by HCP. SmartServ rocks.
Scott
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2022
Buyer Beware- Bulky, Time Consuming, and Pay in Full Up Front
Unsatisfied. Does not fit our business needs. Communication from SmartServ stopped when we canceled our paid in full subscription and have been unable to get a Contractual Refund on the balance for over 3 months now. They will not communicate their intention to refund.We went back and forth trying to tailor the software to suite our business. It took a long time to get something simple and necessary as Sales Tax to even be installed in the software, but was not accurate. Too time consuming for seemingly 'simple' task. Technicians who took to Quickbooks quickly were confused and uncertain as to how to use the software after multiple zoom trainings and infield use.We got sucked into the demo which we felt amplified SmartServ abilities, but found out it was too much and lacked some functionality. They used our inspection templates, digitized them, and now market them. They are rudimentary at best.
PROSNew customer data can be auto-filled if found on the web. Links to Google and Yelp on Invoice.Tracking employees routesTeam was very responsive when seeking assistance
CONSMinimal response from any of the SmartServ team to refund the contractually obligated amount after canceling service. That friendly SmartServ team is only responded to two emails out of multiple emails and phone calls.What was sold and anticipated as a great help during the demonstration turned out to be bulky, requires significant more time to set up, train, and use. Not intuitive and efficient like our previous software.Multiple steps to incorporate many software aspects. Really need someone in an office to manage taking the call, setting up the customer, entering work ticket, Calendar event, creating estimate, transferring to invoice, etc.Could not compute Sales Tax in California; whereas, previous software was accurate and updated frequently when Franchise Tax Board released new district/local tax. Worked with them patiently for 2 months to get something that was not accurate.Technicians were frustrated when attempting to transfer use of software to the field; whereas, they were able to do some administrative task, set-up customers, estimate, invoice in the field.We provided the info/template they digitized and now advertise for fire protection inspections. No ability to use RFID and Scanner to eliminate. I would have rather spent the money used on the SmartServ system to buy program and equipment to track asset/inspections.
Reasons for switching to SmartServ
Originally looked for a full management software for future growth but found this system to not be complete and not user friendly. Ultimately ended up back to Quickbooks Online and all the headaches of trying to implement and manage this software went away.
Neill
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
All in one functionality
I am finding it easy to update my databases with SmartServ, adding new clients and service addresses, and adding templates and forms is not overly complicated.
PROSThe software integrates all the different aspects of running my business that I need in one place. The forms are easy to populate with data and the autofill features with things like address search and flat rate items save time when creating tickets. The 24/7 customer support is also a huge benefit, as other programs that I looked at do not have that.
CONSI wish there was a way for administrators only to be able to save changes to custom items into the Flat Rate Items while creating Estimates and Invoices.
Reason for choosing SmartServ
I like the look and colour scheme of SmartServ, it is professional looking. The different applications are very similar to the other products, and the price point was competitive, but the two things that really helped me decide were that they are willing to listen to suggestions for improvement and implement them, and the 24/7 support.
Craig
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
SmartServ Review
OUTSTANDING! Right from the 1st point of contact to up and running they have been one of the most thorough and helpful companies I have ever dealt with. Highly, Highly recommend them.
PROSThe software has all the specifications to deal and integrate with all aspects of business from scheduling, tracking, payroll, integration into accounting, estimating, invoicing and everything in between.
CONSNo downfalls. Easy to use, easy to implement and the team was FANTASTIC in setting us up.
Reason for choosing SmartServ
Price, ease of use and their willingness to help.
Reasons for switching to SmartServ
Difficulty in training, cost and implementation.