Cobalt Silver Software

After purchasing a campground in beautiful Wisconsin, and handling reservations via a lotus sheet during my first year of ownership , I knew I had to find a solid reservation software on line with training and ongoing suppose I could count on. Colbalt Silver has come through in flying colors. No longer do I have double bookings or lose registrations. The system keeps them all for us. This year we are implementing our store merchandise and it allows us a quick transaction so our campers can get back to their campfires. I highly recommend both the software and support from this group.

From initial parameter requirements to end development, the Cobalt Silver team have been meticulous in attention to detail during the development of our reservations software.

Pros

Ergonomics, detail of functions, seamless integration with website, processing speed, security.

Cons

Reports are sometimes skewed when converting to Excel.

Advice to Others

Development team was a pleasure to work with and was expertly aware of our business environment.

The Cobalt Silver system is very user friendly and really easy to learn. The web-based solution is all-inclusive and meets most of our requirements as a large company regarding reservations, accounting and reports. The customer support team is extremely helpful and they work hard to meet the needs that we have for our 17 properties set up in Cobalt Silver. Our system has been customized to suit our needs with camping, houseboat rentals, small boat rentals, cabins, snowmobiles and rafting. They provide responsive online reservations for all of our properties specific to each certain product that we carry.

Pros

The Support Ticket system is great, I get a copy of the Support Ticket soon after I send it so that I have a copy to follow up on. The Arzada team then sends all communications concerning that ticket within the same form so that all changes and completions are together in the same ticket. Helps keep track of the progress and details. As the Administrator, I also love that I have control to change most of the system to suit our company needs myself. If I don't have the ability to change a certain part of the system, I just send in a Support Ticket and the Arzada team helps me out.

Cons

Upgrading to a different version was a bit of a process, but we had a very old version when we first started with this system - plus we had a lot of databases to upgrade. I don't think next time will be as much of an issue.

Advice to Others

If you have any issues with a certain area of the system or you have a new idea that you would like to implement, Arzada will propose a programming solution to make your user experience better (ie, new Reports, Customer Relationship Management etc..). You will just have to communicate your needs to them, they are willing to help in any way! I gave the Features and Functionality a "4" because there are always ways to improve our system as we expand our business.

I use Cobalt Silver every day, as well as my entire team. We're all incredibly pleased to have such a powerful tool for our business.

Pros

Cobalt Silver is a very robust system that maintains a easy level of use despite the large amount of features. It's linear when needed and appropraitely varied when a task requires many potential solutions.

Cons

I realy don't have any issuses of note.

Advice to Others

I believe Cobalt Silver is the right choice for businesses. Their customer service highly respects requests and moves quickly to resolve issues.

for what i have used it for it seems to do what is needed