This software works. It's is very easy to use which makes it easy to introduce to new teams. My teams like it because it gets the job done. I am noticing more suppliers and customers using CAPA Manager these days, this is allows us to pass corrective actions to one another which promotes good synergy within the entire supply chain. The fee version is effective which allows us to equip smaller suppliers with a fully functional CAPA solution instantly. What is there not to like about this product?

Easy to use Effective Teams like it

Detailed reports not included in the free versions

We tested four CAPA investigation management packages. This won the hearts and minds of our employees because it is easy to use and just works. Therefore we are happy to write this review

Great tools like 6M etc. Easy for our employees to use Instantly started solving problems for us

We would also like to see a maintenance manager program please....

Intuitive way to create and manage CAPAs

No option to send out email reminders of required tasks.

Overall our experience was great. Always received happy and helpful responses whenever we needed to ask about a feature or the possibility of adding a feature.

We utilize the 8D format so having an application that directed users through a familiar process made integration and training far easier.

Some of the functionality/flexibility we're accustomed to within our system is unavailable within the app.

My business has about 40 employees and I wanted a Quality Management system that could be used to solve problems throughout every department in my organization. CAPA manager fits the bill perfectly. Whether it's responding to a medical device malfunction or a sexual harassment complaint we use CAPA manager for everything. Every time we get surveyed by the Joint Commission we plug their findings into CAPA manager and we generate corrective action plans that have always satisfied them. Once we were audited by FDA (ouch!!) and I used it to build a CAPA plan that satisfied them too. I usually use the 7 step problem solving process; I don't have much experience using the other methodologies that CAPA manager also supports. CAPA manager supports a variety of document archives for supporting documentation and I keep mine in sharepoint online (Office 365). The interface is so seamless it looks like a custom integration but it works perfectly by just entering one setting.

We have been using this product to support or CI both inside our organisation and down through our supply chain. We would certainly recommend this product looking to introduce or improve there CI management system.

Easy to use Great value Quick setup Responsive customer support Modify functionality to suit our needs Has delivered dramatic cost savings Provided a solution to CAR management right out of the box Works great No training Customisable workflows Free for our suppliers!

No hard sell, could have missed it! Would like more bolt on features External links don't work as well as they could

We've been using this software for about 9 months with great success. Keeps everyone on the ball and nothing falls thru the cracks. It is very user friendly and occasional updates have added new features.