The customer service for the production team is stellar. Not only do they check to see if the encoder is online every week they contact me directly to make sure it is fixed if needed. They've been able to resolve any last minute changes to my streams and have called me mid-service if there is a problem. The newly added security features are a plus! As a Jewish organization, the extra options adde dlast August/September have been vital to keeping unwanted folks out of our chats.

Adding extra individual streams after you've used your contracted number shouldn't be more expensive than the per stream cost in your contract.

It has been an excellent experience that exceeded our expectations. We are new to this type of system, and did not know what to expect, but it has been pleasant and efficient.

When we decided to contract with liveControl, their set up team made it extremely easy to install and integrate all of the equipment. They worked with us throughout the process to make sure we had the right camera angles, lighting, etc. to make the broadcast as professional looking as possible. They have continued to have our back, Like when our Internet glitched in the middle of the night, they contacted us immediately to make sure that we could get back online ASAP

One major feature that is missing is the ability to use a custom thumbnail on the web player for each recording. The system uses whatever happened to be in front of the camera at the moment it went live as its thumbnail, and it makes it very difficult to make sense of the archived recordings. I am not a programmer, but it seems like that would be a very easy feature to add, and it would add a lot to the ease of use for the end-user.

Great customer service, great help getting set-up, filming rarely goes as I expect no matter how many notes I leave for the camera operators.

It is easy to schedule and I trust that something will be filmed

I wish the camera operators were better.

I think it’s been very positive and it’s a good company. We’ve had some growing pains as they’ve been growing as well but it’s still very much worth it. I do think the camera operators are sometimes a bit out to lunch and they could do a better job.

If you’ve been using stationary live control camera at this point it’s going to basically look like a security camera when you moved to this company the quality and the interactivity is really incomparable. There’s lots of things to work out with sound and lighting but they do try very hard and they’re always available as you fix things and get your broadcast better and better.

Last week we really had a challenge because I mistakenly set the broadcast to begin at 5 PM the operators called us because nobody was in the sanctuary until 6 PM so they stopped the feed and and restarted at 6 unfortunately there was some sort of bug monitor in the system and it prevented our feed on our browser from being live and was very very hard for our elderly people you do not belong to social media to watch it on a different platform that night. I called him during the service to try to rectify it as people were calling me.

We don’t have the time, personnel or funds to dedicate to live-streaming which is becoming and shall remain a critical element of our worship and learning modalities. Livecontrol makes it possible for us to look like pros. And my colleagues in huge synagogues say that Livecontrol scales up easily and at the right price point to service large bigger budget productions too.

Livecontrol saved the High Holy Days this year (and all our services before and since!). The moving cameras, energizing visuals, ease of use, customizable and scaleable features, and the top notch customer service are perfect for both neophytes and the experienced streaming organizations alike.

That when I didn’t know how to do something, I didn’t think to contact them earlier. Five minutes with their responsive customer service solved my problem.