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Most Helpful Reviews for Aware
4 Reviews
Craig
Defense & Space, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Aware Review
Useful for what we needed to use it for (monitoring)
PROSCustomizability for rules; quick catches; ability to view findings in Aware and the application it occurred it; etc.
CONSNo complaints while using this software program
Reason for choosing Aware
N/A - see above
Vendor Response
Thank you for your review. We look forward to continuing to partner with you!
Replied June 2022
Tracy
Hospital & Health Care, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Topic Reports Are Critical
Love being able to pull the exact same report month to month and the ability to add/change criteria for specific searches.
CONSI like the keywords feature, but wish it would share more info about the posts they are referring to.
Vendor Response
Thank you for your review. We are so glad you are enjoying the Aware platform and that it's making life a little easier! We look forward to continuing our partnership with you. Please reach out to your customer support representative for additional assistance with keyword searches and gaining the additional insight you need.
Replied June 2022
David
Automotive, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Follin Review
Overall pretty decent but could use more options and increased reliability with exporting. Searching within a set is nice but want exports working to provide to investigators for review or if ingesting into an eDiscovery tool a full export to cull within the eDiscovery platform would be needed to be quickly executed.
PROSAbility to run quick searches across the enterprise is awesome, even if msg was deleted. Having copies of msgs to run searches through have been great and customer support has been amazing!
CONS1. More customization in exporting 2. Options to specify context msgs (by # of msgs before and after would be preferred). 3. Marking is spotty and fails quite frequently and have to remark items. Would like a feature to select all msgs for marking vs going from one page to another page just to mark them. Also, maybe not even having to mark msgs. Can we not just export all msgs and apply the marking on export for any msg containing images or files? Cost also seems a little high when compared to full eDiscovery suites.
Vendor Response
Thank you for your review. Aware is always evaluating and adding new features to our solutions. We look forward to partnering with you to learn more about your specific needs and use cases, and will continue adding new features that make our customer's lives easier. - The Aware Team
Replied June 2022
Shanda
Oil & Energy, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Content and Sentiment Monitoring
The ability to keep a pulse on employee conversation sentiment has been valuable.
CONSI wish there was an easy way to have a line of sight into conversation trends/topics. While seeing popular words is available, it take a bit of effort to drill deeper to find conversation patterns.
Vendor Response
Thank you for your review. We are happy the Aware platform is providing such great value and we look forward to continuing our partnership and helping you meet your needs. Please reach out to your customer support representative for additional assistance in gaining visibility into conversation trends and topics.
Replied June 2022