Delivery Trust
About Delivery Trust
Most Helpful Reviews for Delivery Trust
1 - 5 of 66 Reviews
Nora
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Trust
We own a NEMT company and send out many emails with sensitive information. We trust Identillect to stay HIPAA compliant. They are affordable and their Tech people are so quick to help us when I have a question or I’m having a “user error” occurrence.
PROSWhat I liked the most is that it is easy to use.
CONSI honestly don't have anything that I like the least. I'm very happy.
Rick
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Simple and Secure
Over the years I've had a few minor issues, but nothing serious. The thing I like the most about Identillect is their customer support! This is a company that actually responds to your customer service issues quickly and in-person. CSR has personally helped me several times with issues over the years. It's refreshing in today's world to speak with the same person more than once when you call for help. It's especially great when that person actually knows what they're doing and helps to resolve your issue.
PROSRelatively inexpensive and easy to use software. Identillect's Gmail plugin makes it very functional and user friendly to send encrypted emails and (Even more important): It's simple for the email recipient to open! Therefore your email reaches it's destination securely and actually gets read.
CONSThere really are no "Cons". I know Identillect is always working on improvements and it has gotten much better over the years. Generally speaking, every improvement I hope to see involves further simplification of integration with G-Suite for business and/or Chrome. Keep up the good work!
Reason for choosing Delivery Trust
Pricing and Features
Reasons for switching to Delivery Trust
Price. Secure File offered many additional services that were also included. it's also a great product, but it's a lot more expensive. Identillect gives me everything I need and it's priced right.
Chuck
Insurance, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Poor customer service
bad taste in my mouth because of unavailable support to address and solve problems. When email needs to go out and there is a problem pointing back to this product and support isnt available to help you get to the next step, you are working with the wrong vendor. I would not recommend this company
PROSok when it works. I have had periodic problems with the product. Support isnt availble when you need it.
CONSsupport not available in a timely manner to take care of the problem. will call you back tomorrow, cant talk with a support person live; when the product isnt working it needs to be fixed so work can be completed.
Justin
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great encryption option
Indentillect is the easiest option we've found for our employees to to utilize on a daily basis. The ease with which we can send and receive encrypted data makes it worth while and the cost can't be beat.
CONSI wouldn't say we dislike anything, but it does not have the email security integration that others offer at a higher price point if that is something you are looking for.
Reason for choosing Delivery Trust
Delivery Trust had a great price point for a small business and ease of integration.
Serena
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Solid Product for Small Business
Great. They reached out immediately to ensure the product was working for me and to see if I needed additional support to install and use features.
PROSI reviewed 1-15 different hipaa secure options for email. This product won out due to fair pricing, transparency, and the ease of use. I needed something that was user friendly for email recipients. With this product they do not need to register or use another email web client to access content.
CONSFlexibility to create a custom password or pin number to assign to clients rather than having to use the ZIP, Phone Number digits to access content.
Reason for choosing Delivery Trust
Transparency, Pricing, Gmail Add-on, and the product is simple to use for the email recipient .
Reasons for switching to Delivery Trust
Virtru was easy to use but the cost of the product vs competitors was high.