IdeaScale
About IdeaScale
IdeaScale Pricing
IdeaScale offers several tiers of licensing starting at $4999 annually for an SMB license. There is also a free trial option that allows access to small groups of innovators.
Starting price:
$4,999.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for IdeaScale
1 - 5 of 27 Reviews
Taryn
Verified reviewer
Education Management, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Exceptional Service
Very responsive staff. Highly rated for SAS.
CONSLack of ability to have multiple reviewer groups in one phase
Anonymous
201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Effective, Easy, Reliable
IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.
PROSEasy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.
CONSNothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.
James
Verified reviewer
Government Administration, 10,000+ employees
Used less than 2 years
OVERALL RATING:
3
Reviewed December 2015
Cool Product for Ideation
Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome
PROSExport to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code
jazmine
Cosmetics, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2017
Awesome Partnership!
Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.
PROSsolid, secure and flexible (enough).
CONSwe don't have the power to do everything ourselves for some things.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Talent and tech
Great
PROSThe staff including sales, support and others we responsive, talented and passionate about the product, their individual craft and providing great customer service. The technology is feature rich, easy to use and reliable.
CONSAlthough it is easy to configure, I 'd say more use of preconfigured templates could make it even easier.
Reason for choosing IdeaScale
People & tech & Price