Personify Community allows us to engage our members wherever they are whenever they want, which gave us the unique opportunity to engage during COVID-19.

This software is easily customizable using CSS and HTML which allowed us to customize it to our "look".

Integrations with other products are limited.

Among many benefits, the reduction of individualized emails has given our team more time to focus on other aspects of business. There has been a significant impact on our communications team by eliminating the need for email campaigns.

Our online-closed community has become our primary source of communication with clients, collectively and individually. The software provides our clients with greater ROI by giving them direct, immediate access to vetted resources. Before using the software, clients engaged with a limited number of staff members. Now, they have access to all our subject matter experts through discussion forums and private messaging. Clients also benefit through engagement with other customers using the platform.

I would like to see improvements on how notification settings are managed throughout the community.

Served it's purpose for the organization's online community at the time, but would choose a different online community solution now.

It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now. I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting! I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles. I'm thankful for our great PM because the community wouldn't have survived otherwise!

Connecting our supporters to each other and allowing them to post and share resources to each other.

The customization of the software allows our organization to connect our users across different geographic areas. We were able to build a comprehensive resources section with incredible filtering options which has served our organization well.

The system is based on HTML blocks, and sometimes you need to use contract hours on getting those blocks fixed, as they can be hard to edit as an average administrator with little HTML experience. This can be frustrating when the only edit might be to bold or center a section.

Overall it has been really helpful and easy to work daily on this. It has made the work simple to do and also any new user can grab its functionality quickly

A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose.

Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function.