After 23 years of using another software I finally switched. MyTaxPrepOffice saved me time and my clients could get their advance check before they left my office. That made my business grow, and I did more clients last year then I did while using the other software. You don't have to wait forever on tech support, which I only need them when I am having a brain freeze or something. Software has not given me any problems at all. Even my clients are happier. It was hard for me to switch, but I did, and I do not regret it. Happy Customer here! Mattie Elliott You don't have to wait forever on tech support, which I only need them when I am having a brain freeze or something. Software has not given me any problems at all. Even my clients are happier.

The Dashboard I love. When your client sign the sinature pad it puts the signature on all lines that needs to be sign, which save you so much time that you can actually take in more clients.

I really don't like how you have to make a copy of the tax return before you can do the amended. I am still trying to get use to that, but maybe this season will be better from the experience of my first year.

The cost of the program and the good professional technical support during the tax seasonal.

Really, I can't find any item unlike about the program regarding of my need to provided my client's services. Every year there are improve for the program to make easy to understand.

We had problems with the Kentucky returns in 2019 and were told everything was resolved and those problems would not reoccur in 2020. Total lie. This program is a complete HEADACHE for Kentucky tax preparers.

We had no problems when it came to preparing the federal programs.

NO SUPPORT!!! TOTALLY IGNORE PROBLEMS WITH KENTUCKY RETURNS Here is verbiage from latest email that was sent this morning: Robert Jones You totally ignored all the problems that were relayed to you last season regarding the Kentucky tax returns. You would not answer my calls, emails, chats, or let voice messages. Today is the time that broke the camel's back!!!! I will be contacting the Kentucky Revenue Cabinet and the Kentucky Attorney General's Office today to file an official complaint against mytaxprepoffice in hopes of them NOT approving your program for 2021 tax preparation. Those Kentucky returns that we had problems with, and you were notified about time and time again, are now coming back with errors because once originally transmitted all information listed on Schedule M failed to go through. This is causing clients to get letters from Kentucky that they owe taxes. We now have to amend those screwed up transmitted return to show what was actually prepared corrected. I will also be posting this to all channels to warn all Kentucky tax preparers NOT to purchase your program.

The change over was a challenge because the old software was substantially different. Pleased in the long run.

Variety of forms and review. I use many different forms throughout the year so I need the payroll function, offer in compromise forms and easy access to prior years forms.

Finniky about special characters such as commas Drop downs are not always obvious

Great software that I have used for years and hope to continue using for years to come. Way better than it was in 2015 when it had a lot of errors with infomation not flowing through to the states and calculation errors. Those days are long gone.

Has all forms needed and states needed for my company.

Some of the tips per line are that indepth and not helpful. Doesn't have the best portal for clients to upload documents, doesn't always work. Not able to see multiple years in detail, just a summary for the prior year. Remote signature didn't work well, client wasn't able to sign and it looked kinda clunky and outdated when I tried myself.