All SmartSurvey Reviews
1-25 of 101 Reviews
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Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
HR & Quality Manager
We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond. Functionality for creating surveys and reporting exceeds our requirements.
PROSEasy to set up variety of surveys depending on your output requirements. Excellent reporting functionality.
CONSWe haven't experienced any issues with the product.
Reasons for switching to SmartSurvey
Cost and more suited functionality.
Janine
Arts and Crafts, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2020
Basic Account Is Perfect For The Small Non Profit
I user the software to collect data for a book club. It's absolutely perfect. The users have responded very well. The reporting features ate very comprehensive. I love how I can choose the option to receive an email each time someone responds.
PROSBecause I am an occasional user, I am very happy to have the option of a free basic account, with the option to upgrade for enhanced features should I ever need to. It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect. The software is very feature rich even at the basic level, and were I a company I would not have any qualms about paying to use the advanced features. It's very user friendly and easy to use even for the beginner
CONSIt would be great to have the option to renumber or re-order survey responses, or to print a summary. At present I don't have the budget to upgrade to acquire these type of features as they are "nice to have" rather than essential, but it's certainly something I would consider.
Reason for choosing SmartSurvey
The free basic option. Because it is for life and not a free trial I am very loyal and recommend to all my friends, many of who have bought paid accounts. Because I only really use it once a year for about 50 users, a monthly fee doesn't represent a very good return for me. It would be nice to have the option to upgrade and downgrade in 30 day slots for a one off non re-occuring payment. I would certainly consider this.
Finlay
Used free trial
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed April 2017
Review smart survey
I signed up to smart survey as it had very good reviews from what I had read. The main reason I paid for the subscription was because I thought that one of the features was that you were able to gain responses for your questionnaires. However when it came to purchasing it this was not the case and I didn't feel the money I'd spent on the account was really any different to the free account I had previously. Maybe if there is a short tutorial or a help button that has small sub titles with descriptions of the various features relevant to what you are actually using the software for
Thais
Environmental Services, 1 employee
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Very easy to use survey and a very good customer service!
I run a survey every year to ask residents to carry out a bird box survey in several developments. Smart survey has been a very good platform to do this.
PROSI have used this software to organise a bird box survey for the last two years. The best feature is the easy of use, you do not need a lot of time to get acquainted with the features. Also, it is a British software- I like to go local when choosing apps etc.
CONSI guess every time I want to set the ending time, I have to ask google. Maybe make that more obvious? But that is just me as I used it only for 4 months every year, so from year to year, I forget!
Reason for choosing SmartSurvey
Literally because it is British.
Vendor Response
Hi Thais, Thank you for taking the time to leave a review. It's great to hear you enjoy using SmartSurvey. I will pass your feedback on to our product manager. Kind regards, Neil
Replied September 2020
Charles
Non-Profit Organization Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Extremely easy to use questionnaire software, suitable for both small and large organisations
Affordable, flexible questionnaire design, administration and management
PROSIt is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook. Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review. I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.
Suzanne
Verified reviewer
Real Estate, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Easy to use product, with great customer service
High quality surveys are straightforward to put together and send to a large number of people.
PROSWe are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.
CONSIt doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.
Vendor Response
Hi Suzanne, thanks for your feedback. Re your query about customising the formatting of text within a question - when you go into edit a question, there is an 'enable editor' button in the bottom right hand corner that turns on all the standard formatting features, such as bolding and italicising etc. Hope that helps.
Replied November 2017
Anonymous
5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
All in one platform for Surveys
Customer feedback on products.
PROSSimple yet great application with exceptional ease of use and cost friendly. Results are available as soon as the survey is complete. User Interface is amazing and a piece of art. Customization in picking up the pattern is the best feature, you can customize your survey as per need, could be a ranking based survey or question answer based, or can get simple feedback. There are multiple themes available which lessen the work load. It is an amazing software.
CONSNothing much to add here, it meets all the needs.
Anonymous
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Easy to use even for beginners
the ease of creating surveys quickly and the ability to create and collect results very quickly which was convenient for me
PROSi came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats
CONSsometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work
Joshua
Legal Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
What Do You Choose?: A Surveyed Survey
Overall, this is a fantastic program. I really enjoyed using it!!
PROSI love it's simplicity, and easy to use features, while still having enough detail to perform complex tasks. It has great options, and even with upgrading to the Professional Option, which can be kind of expensive, it delivers incredibly impressive results.
CONSOne of the most negative things about it are some of the free features that require upgrading to the Professional version. Upgrading can be kind of expensive, specially compared to some other versions that have some of the same features for free.
Anonymous
10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2023
Excellent surveying tool
Overall, the SmartSurvey app has been very useful in rolling out surveys, collecting data for research and development and automating the survey forms.
PROSSmartSurvey is a very good application to rollout surveys, automate the forms, data collection and market research. Not just these, it has excellent reporting capabilities which helps to extract a meaningful information out of the data collected. The tool is very easy to use and can be customized as per our requirements. It allows to add queries of all types and has various options like drop down, radio buttons, logic creation capabilities, etc. Overall, I find it a fantastic application to conduct online surveys.
CONSThe forms have very minimal options to customize the look and feel of the forms. Also, the free basic version has very less features which lets the users to upgrade mandatorily.
andrew
Mechanical or Industrial Engineering, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed August 2020
Andy's review
Good experience, I like it.
PROSEasy to get to grips with and understand the layout, good auto save and session resume abilities.
CONSthe over design function feels rather old fashioned in comparison to others, its seems to have some basic function when editing the question titles for example.
Reasons for switching to SmartSurvey
Cost plans.
Vendor Response
Hi Andy, Thank you for taking the time to leave a review, I have passed your feedback on to our product manager. We have the survey design tool in the product roadmap, and we hope to start work on an updated version later in the year. In the meantime, if you have any questions feel free to get in touch with support who will be happy to assist you. Many thanks, Neil
Replied August 2020
Ashwyn
Music, 1 employee
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed June 2020
SmartSurvey, smart choice
It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.
PROSEasy to use, versatile, flexible and provision of useful and easily worked with statistics/data
CONSSometimes it was a little difficult to find some settings.
Reason for choosing SmartSurvey
It was the best value offering what we needed.
Reasons for switching to SmartSurvey
SurveyMonkey suddenly became massively expensive and inflexible.
Vendor Response
Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :) Kind regards, Neil
Replied July 2020
Danny
Marketing and Advertising, 10,000+ employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great software
Very satisfied. Would highly recommend
PROSEasy to use with lot of analytical features Cant save multiple views and cut data any way you want
CONSChart function is limited Vest to export to excel
Vendor Response
Hi Danny, Thanks so much for taking the time to leave a review it's much appreciated. With regards to your feedback on charts, we have a whole new results and charts section currently in development so you should see a significant upgrade to that part of the platform in the next couple of months. A couple of highlights are: A new cleaner UI Being able to filter, save and share views Select different types of charts and customise them too. Many thanks, Neil
Replied July 2020
Natasha
Management Consulting, 1 employee
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Highly recommend
My overall experience with SmartSurvey has been frictionless, allowing me to efficiently complete my work activities
PROSThe ease of use and the features such as analytical insights, alongside confidence that all of the data I am collecting is GDPR compliant
CONSNothing. The software is easy to use and customer support is available if required.
Reason for choosing SmartSurvey
Customer service GDPR compliance
Vendor Response
Hi Natasha, Thanks so much for your review. It's really pleasing to hear you have found the software easy to use and you have been happy with your experience overall. Kind regards, Neil
Replied July 2020
Teddy
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Surveys When Needed
If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.
PROSI use this software when I need to send out short surveys to our committee members. It took me a bit to get the hang out creating the survey, but other than that it's been great.
CONSIt took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.
Vendor Response
Hi Teddy, Thank you for taking the time to review our software! We are really pleased to hear that it has been effective for you when distributing your surveys to a group of people. We are interested to hear a bit more about how you found its ease of use, and which parts you found not to be clear so that we can make strides to improve these for any future use. Thanks, SmartSurvey.
Replied December 2018
Balasubramanya
Health, Wellness and Fitness, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Beneficial software to get customer reviews and feedbacks through simple surveys
Good
PROSEasy to get customer feedback since it wont make the customer to type everything and only choose options as per their experiences
CONSNone as such, all the options currently are very good and useful
Paul
Education Management, 51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2017
A very good overall experience . Easy to set up and retrieve information.
Ability to easily survey our population groups and drill down on areas that are perceived to need improvement or are strengths
PROSGood interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options.
CONSVery few. May benefit from a little more online help in setting up some aspects such as how to filter to receive specific information.
David
Education Management, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2020
Great survey tool
It was great to be able to survey the school quickly
PROSEasy to create rules such as if answer yes on question 1 it can skip to another question
CONSIt did take me a while to work out what things did
Reason for choosing SmartSurvey
Cost
Reasons for switching to SmartSurvey
Cost
Lorne
Research, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great for research
Very satisfied overall. Great for my graduate research!
PROSEasy to use, simple interface, great report options
CONSSome of the output of tables and charts could use a bit more work as the resolution and sizing is sometimes spotty.
Alla
Education Management, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
SmartSurvey
I have never had any issues using this program for surveys.
PROSI am a teacher and we are supposed to fill out surveys all the time. SmartSurvey is a good way to go, for sure.
CONSIt might take some time to learn how to create surveys using this program. It's easy to use it though.
Gayle
Telecommunications, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Honestly didn't expect the functionality to be so comprehensive - and extremely easy to use
Very positive results providing me with a clear overview of what customers are looking for in my product.
PROSIt was so very easy to navigate around the website, compiling the survey questions and making changes etch was so very easy, but the outcome of results exceeded my expectations - I was expecting to have to put some work into compiling the results at the end but it done all the work for me. Being able to export to excel and word was an absolute bonus. This was for a personal project of my own but I will be implementing it in my work for auditing purposes.
Emma
Higher Education
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2016
Simple and effective
Survey design is intuitive with a variety of possible question formats. Editing is simple and you can easily check the functionality of your surveys before use. Data collection and export is effective.
PROSIntuitive survey design and simple editing.
CONSOne or two question formats that I wanted to use that I couldn't find a way of achieving.
Jade
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed September 2015
Easy to use and has really great advanced features
I found this tool really easy to use even though I am not a very technical person. It was intuitive so when I needed more advanced features they were easy to find and use. One of my main concerns was data security and this software ticks that box for me because all my data is stored in the UK, they state that they are UK Data Protection Act compliant.
Paula
Health, Wellness and Fitness, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2017
Efficient, effective, productive
Increased number of responses which has helped increase employee engagement.
PROSI had previously used another online survey and found SmartSurvey much more intuitive and user friendly. Easy to share the survey to potential respondents. Able to analyse responses by a number of different factors which has enabled us to produce action plans to support continuous improvement.
Melissa
Non-Profit Organization Management, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2020
Great Information Gathering Product
Great new tool for our organization to use when conducting classes and trainings!
PROSSmartSurvey is great for gathering data and encouraging participation from clients. Love the ease of use.
CONSBased on my use, I did not find any real issues with the software. A longer free trial period might encourage more use since it will allow new users to really grasp how convenience this tool can be.