All Woopra Reviews
1-13 of 13 Reviews
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Paola
Verified reviewer
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
A complete tool with strong features and pricing bundles for every need
Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me.
CONSThe dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure).
Catania
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
My Experience With Woopra
The tool makes text analysis easy and has also great CRM features.
CONSUsing Woopra has been easy and no complication.
Madhav
Verified reviewer
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2018
Used to be good, the new UI update made it unintuitive for me
I can deep dive into customer activity. Funnels are super customizable. I set up a custom dashboard for myself in under 10 mins.
CONSThe new UI makes it very hard to find the data I need (probably because I'm so used to the old UI) It's not cheap. Support response time is slow.
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
A really good tool for customer journeys.
It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.
CONSTheir UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Can't do work without it.
I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.
CONSSome bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.
ADAM
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2019
Gotten worse recently
The analytics are good but over time support has been slowing down and there are more bugs than ever.
CONSFeatures stop working at times, it takes 2 days to hear back from support, things get deleted without them telling us, remove good features to make room for confusing beta features.
Cindy
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2019
Might be good for marketers, but not for research teams
We are using Woopra to gather data at the user level for a research project. This project required multiple variables to be collected for each user. There was no easy way to download reports showing all the variables we needed for each user over an 18 month period.
PROSclear interface, responsive tech support team (but the solutions weren't very helpful)
CONSVery difficult to do anything without developers and to download complex reports with raw data at the user level. Data appeared to disappear in a user's record even though the month-over-month graph shows record of user. Very hard to record accurate data if you're not being careful.
Brad
Media Production, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Very comprehensive high speed website stats
- Great user tracking functionality including detailed live updates - Simpler and more intuitive interface than Google Analytics - Easy to setup and get started
CONS- Chatting with online users can be cumbersome and hard to manage - Mobile app could be quicker and have a better UI
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
Woopra Review
If there is a software that focus on individual users, Woopra is stands. It gives accurate insightful tracking and limitless customized reporting. While giving you behaviour analytics, it allows you to identify users by name or emails, making it easier to map out the end-to-end user process. Regardless of the platform a user logs in from, data can still be merged and a complete history of engagement will recorded.
CONSThe only drawback is that phone support is only for customers and it's a bit price for small businesses.
Shubham
Verified reviewer
Computer Software, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Woopra a tool for tracking information.
Allover it is the best tracking tool which helps the operator to know about the requirements and priorities of the customer.
PROSWoopra is the best tool to track solutions and monitor our all clients. It is a good way to understand their requirements and priorities.Other than that I loved the interface of the software and it is quite easy to setup the tool.
CONSAll over it is very good as compared to other similar products but it is hard to understand and operate for the beginners.
Jeremy
Internet, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2019
Very helpful for user funnel analysis
Woopra helps us analyze our user acquisition funnel and conversion rates on various pages on our site.
CONSTakes a fair amount of learning as it can be a bit complicated to really get the most out of the product.
Steve
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great analytics in a sea of great analytics.
The UI is pretty sexy, and it's really easy to use. Small footprint in the JavaScript tag is nice too.
CONSIn reality, there are a ton of great analytics companies out there with similar features and similar price points. Test them all and pick what you like best.
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Great analytics tool
It is very easy to track individual users, and their history
CONSIt is a bit expensive to get past the free tier.