journy.io
About journy.io
journy.io Pricing
Pricing that grows with you. Free version and trial available. Starts at $200/month.
Starting price:
$200.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for journy.io
4 Reviews
Alexa
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Conversion and expansion improved (saas)
Perfect. Our CS and sales team use it every day to keep track of customers.
PROSMaking segmentation of my customer base and seeing what each cohort is doing. Having churn and buying signals along the way. Just knowing in what stage clients are and pushing them down the funnel on autopilot.
CONSWe had to tweak the rules for getting our customer health scores accurate. Would have loved to do that automatically, but no major issue.
Reason for choosing journy.io
Best bang for the buck and easy to get started.
Jorge
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
From reactive to proactive customer success
They help us reduce churn, so very I’m very happy with it. We now know how customers use our product and that helps with our quarterly checkins.
PROSJourny helps us making sure that customers get the most value from our software and thus are successful. We shifted from a reactive, to a proactive CS and sales approach. We also enjoy the Customer 360° feature where you see all customer information from our whole tech stack in one place.
CONSI was worried that it might be too complex but it turned out to be very easy to work with.
Reason for choosing journy.io
Not need to switch tools, they push all enriched data in our Hubspot CRM.
Jonas
Retail, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Best for SaaS companies looking to increase revenue and diminish churn
360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing.
CONSWe use a custom CRM and had to put some effort in making a connection with it.
Joris
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Much needed for all product led growth companies
Using journy.io directly impacted our business so wouldn’t change a thing.
PROSThey reduced our churn and increased our conversion rate. We have a freemium model so getting these free users to a paid plan was always a challenge. We now segment good and bad free users and get them to our ‘aha’ moment faster through personalized content based on user behavior. All automated so that saves a ton of time.
CONSNo major cons atm. Maybe more integrations, although they have Zapier.
Reason for choosing journy.io
Good technical documentation and even better support.