Really like the software - for serious collection business highly recommend.

Had an opportunity to demo run Qualco software. Lots of customization. Monst noted features easy to create and modify workflows /path how the debt collection process goes based on criteria

It takes time to adapt the software to specific country needs, yet it doesnt take ages so its a minor issue if at all.

Extended functionality, lots of features, can cover almost any need of a potential user. Excellent customer support.

Time and hardware consuming EOD flows for large portfolios.

We are using SOR version, which is a system that does the basic.

The import files with many extra fields. Easy to use for non experienced analysts, because it has specific flow in parameterization of segments and assignments.

It's not really flexible. UX is poor. The system does not have the ability to have parallel assignments, inhouse and outsourced. 1 day delay of external assignments. I believe that should invest more in R&D.

We establish this software in 2007 in NBG. I work in Business Analysis where we cooperate with business Units for possible changes / improvements, using new modules, reporting etc.

User friendly, easy connected with dialer for the collection center.

Time of Batch, high cost in some cases and big time of implementations.