About QUALCO Collections & Recoveries

QUALCO Collections & Recoveries is a modern, highly scalable end-to-end platform that automates your organisation’s processes and manages all third-party activities in one place, while it is easily integrated into your technology infrastructure.

The system is designed to serve the whole credit lifecycle from high-risk performing, early-stage delinquency to legal & recoveries and supports all banking products, as well as non-banking debt.


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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

4 Reviews of QUALCO Collections & Recoveries

Overall rating

3.75 / 5 stars

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April 2021

Henrijs from Alfa finance

Company Size: 11-50 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2021

Collection software that fits

Really like the software - for serious collection business highly recommend.

Pros

Had an opportunity to demo run Qualco software. Lots of customization. Monst noted features easy to create and modify workflows /path how the debt collection process goes based on criteria

Cons

It takes time to adapt the software to specific country needs, yet it doesnt take ages so its a minor issue if at all.

Response from QUALCO

Replied May 2021

Thank you for your positive review! Enhancing user experience though our services is one of our top priorities, so we are glad that you liked our software.

October 2018

Alexis from Eurobank SA

Company Size: 5,001-10,000 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Qualco Collections is an excellent software platform

Pros

Extended functionality, lots of features, can cover almost any need of a potential user. Excellent customer support.

Cons

Time and hardware consuming EOD flows for large portfolios.

October 2018

Yannis from CEPAL

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

2.0

Functionality

4.0

October 2018

Old fashioned UI with many obsolete functionalities

We are using SOR version, which is a system that does the basic.

Pros

The import files with many extra fields. Easy to use for non experienced analysts, because it has specific flow in parameterization of segments and assignments.

Cons

It's not really flexible. UX is poor. The system does not have the ability to have parallel assignments, inhouse and outsourced. 1 day delay of external assignments. I believe that should invest more in R&D.

October 2018

KONSTANTINOS from NATIONAL BANK OF GREECE

Company Size: 10,000+ employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2018

Qualco advantages and disadvantages

We establish this software in 2007 in NBG. I work in Business Analysis where we cooperate with business Units for possible changes / improvements, using new modules, reporting etc.

Pros

User friendly, easy connected with dialer for the collection center.

Cons

Time of Batch, high cost in some cases and big time of implementations.