The fact that I could go paperless was a huge benefit for my business. All consent forms and medical histories can get signed using the iPad.

The software is extremely easy to use and super easy to access from anywhere in the world using either your phone iPad or Laptop.

I love how we can keep clients info and photos on their file and show them their progress over time in just one page and has an easy image comparison option. Another thing I love about this software is that clients can receive text / emails reminders and confirm their appointment by clicking on a link. The booking diary is also very easy to ready and easy to access. I also went paperless since using consentz.

It’s fine get used to using it and put up with the aspects that are annoying

I like the gallery I like being able to link to Xero

There are too many things to click through to sort out stock, pricing etc. The stock balance is never right

I have been in the industry for 10 years with Consentz and I will stay with them until I retire - 3 years

I have been with Consentz since almost their beginning. The Company has grown and the product improved as the aesthetics industry has changed and morphed. I would be totally lost without this system to document every aspect of the actions in my clinic. When I have asked for urgent support they have delivered.

The admin side of the system can be confusing and I allow little snags to continue because in non urgent situations I have struggled to understand responses from the support team when a phone call from them would sort it.

People supplying the support are very nice and try their best to help. However it often takes weeks to sort out a problem. Unfortunately without using other software I have no idea whether this is normal.

That I can use it in the clinic and that it is accessible by my patients with the electronic pencil. Having said that I expect most aesthetic software is similar.

I think it’s unnecessarily complicated. I hate the way that the notes are stored in a separate place to the photographs and cannot understand why there are so many choices amongst the notes. I like the way you can put the injection sites on the photographs but it is unlikely that the amount to more accurately reflecting the stock, so that can’t be relied upon. I’ve had many serious problems with the software for example at the moment I can’t access old consent forms, which is extremely serious if I have any kind of complaint. I’m now having to do them manually. If you do wish to change to another software and print your notes they are virtually unintelligible. This has put me off trying to change to anything else. I believe it’s quite expensive given that there are other free software is out there now. Taking and storing a photo it’s quite cumbersome and the time taken to shoot several photographs and upload them it’s quite embarrassing with a patient in front of you. As you have to do each one at a time.. If you wish to upload photos from your library, you can only do so one of the time which is also really slow. To be honest I would love to change but the thought of learning Different software which may well be worse is very offputting. So we struggle on.

Generally okay, [sensitive content hidden] is always very helpful if we have a problem. There is sometimes a little delay in getting back to us, but usually the problem is resolved.

It was very clunky at first but has improved over time. We went from a paper diary to an electronic diary, which was much more efficient. I find the system really good for balancing month end figures.

As previously mentioned, some of the applications are a bit clunky and don't flow too well but get there in the end.