About ClickLearn

ClickLearn automates the process of creating documentation and training material to support organizations onboard their users in the most popular business systems such as Microsoft Dynamics 365, SAP, and Oracle. This is the best way for organizations to ensure digital adoption and ROI of their software investments.

The process is simple: anyone in the organization can just click through the processes and ClickLearn records these clicks and actions. Once these are recorded, ClickLearn automatically delivers the resulting content in these 7 different formats that you can use in any training situation that include a step-by-step instructions in HTML for posting online, step-by-step instructions in Word and PDF, PowerPoint slides for classroom training, Show-me, ...


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9 Reviews of ClickLearn

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

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5

4 stars

(4)

4

3 stars

(0)

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2 stars

(0)

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1 stars

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Likelihood to Recommend

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Showing 1 - 9 of 9 results

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July 2021

Jonathan from jsmallqg01

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

ClickLearn - Simply Outstanding!

Overall the experience has been extremely positive. Using the software allows the documentation of both customer processes and internal processes in a way that is time friendly, cost effective and which also looks amazing in terms of the end product. Will not be looking to change to another product as this one has everything we need and more.

Pros

There are simply too many good tings to write them all here. Key though is the single production process that leads to multiple outputs that cater to a variety of learning styles and situations. Talk about time saving and efficient. Then on top of that, the quality is outstanding with clearly marked up and cropped screenshots surfaced through easily accessible portals which you can populate with as much information as the user requires. The support team are amazing and friendly if you get stuck with anything, but the software is generally pretty easy to get on with. Love the range of voices available, the translation function, the digital assistant and that it even allows you to create SCORM files to embed in n LMS.

Cons

There have been very few issues using ClickLearn, one small frustration (now fixed) was integrating SSO. In all issues, the support team are simply amazing, helpful and willing to go the extra mile to get things sorted for you.

Reasons for Choosing ClickLearn

Greatest range of outputs for the least amount of work time. High quality materials which can be provisioned as a 24/7 support for users. Competitive price given the extent of what you get.

Response from ClickLearn

Replied July 2021

Thank you for the glowing review, Jonathan! It's wonderful to hear that you are so satisfied with the ClickLearn product and that you've had a positive experience with our response to the SSO integration issue. Thanks!

July 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

ClickLearn Review

I have worked during almost two years with ClickLearn in a role very specific for this tool. All I can say is good. There are some features that need to be fixed but in general the tool works very good and save a lot of time for people and teams that need to develop training content. The most important value I think is the people who is aroung this product, because they always try to give you an excellent support and help on any need you could have.

Pros

its a very easy and intuitive product to be used. You can save a lot of time for developing training content. You have several options to delivery the training to your end users. Fantastic support and help from the support and client teams.

Cons

They have released a new version recently that seems need still some fixes for some features, but in general the tool works very good.

Reasons for Choosing ClickLearn

I was not part of that decision. I started to work directly with ClickLearn.

Response from ClickLearn

Replied July 2021

Thank you for your positive review! We appreciate you taking the time and we also appreciate your patience. It's been a challenging time developing our Attain release in the midst of a pandemic. With yesterday's release, we will have achieved 7 releases this year, which is partly due to all the great customer input we've had. We hope you enjoy the latest features and improvements of the new release. Thanks again!

July 2021

Amanda from Countryside Properties Ltd

Company Size: 1,001-5,000 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2021

ClickLearn - Wouldn't be without it now!

This product has meant producing learning material has become a much quicker and easier process with the added benefit of getting 'user guide' outputs of the recordings. The ability to have 'in product' help for users when using D365 is a big benefit. The support we have received from the organisation has been good and I would recommend this product.

Pros

The ease of capturing processes on either D365 products (both CE and F&O) or other windows based products. You need to edit more when using a window based product but worth the effort. The move from Classic to Attain is a great improvement for the ease of use of the product. Although we do not need to use the multi language feature I can see that this feature would be of great benefit.

Cons

if you have had to do a lot of editing in steps and need to re record the topic it is easier to start again as the re record does not always recognise heavily edited steps. This occurs more in Windows based products rather than D365.

Response from ClickLearn

Replied July 2021

Thank you Amanda for your nice review. It's great to hear that you're enjoying using ClickLearn Attain and that your users find the in-app guidance valuable. And thank you for your thorough feedback - it's good for us to get a clear idea of where we can invest in making our product even better. Thanks again.

July 2021

Paul from Tunstall healthcare

Company Size: 1,001-5,000 employees

Industry: Medical Devices

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2021

Clicklearn user

Overall I really enjoy using clicklearn compared to other e-learning tools.

Pros

The ease of recording across different software platforms. The lack of editing requirements.

Cons

The lack of editing functionality if required.

Reasons for Switching to ClickLearn

Company decision.

Response from ClickLearn

Replied July 2021

Hi Paul thank you for your kind review! Although ClickLearn does include an editor with a wealth of editing features that allows an author to edit 7 different formats and any number of languages from one application, we are always open for feature requests which can improve the product. Please feel free to visit our community website: https://community.clicklearn.com/ideas-feature-requests-62 and help us get better.

July 2021

Anja from GF Piping Systems

Company Size: 5,001-10,000 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

ClickLearn - The easy way to create Learning Instructions

We really love this tool as it has made our lives so much easier. It made it so easy to keep the training content up to date and publish it on different instances (from direct LMS integration to direct access via our CRM). So there is no more different content available in different places.

Pros

Amazing tool that has made our lives so much easier. The main benefits are the ease of creating recordings with text and video versions, the ability to easily replay any recording in different languages with screenshots and the assistant directly in the CRM. We also received incredible support with quick and really helpful assistance from a friendly team. An additional point is the ClickLearn community with all ClickLearn users worldwide for easy sharing of best practices.

Cons

Only minor things with problems at the beginning, where the support team was very supportive. We had a problem with the upload of our first big portal (over 7 languages), but got 24/7 support for it. Fortunately, this problem is no longer critical with the new ClickLearn.

Response from ClickLearn

Replied July 2021

Thank you very much for taking the time to write this review, Anja. It's great to hear that ClickLearn has made your lives easier. and that you are getting the most out of the multiple formats and multilanguage features. I'm particularly glad to hear about your positive experience with our Support team - I will be sure to pass on your positive feedback. :-)

July 2021

Alice from McLaren Constructions Limited

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2021

Great product to publish user guides and training videos

I use ClickLearn for all the guides we create at McLaren and for e-learning videos and it is a great tool.

Pros

ClickLearn Support is extremely helpful and responsive; Easy tool to publish guides of all business processes to share with users; Allows to produce word, pdf, video all in one time; Allows to have the structure of documentation standard throughout

Cons

Could be more flexible with copy pasting between recordings; Could be more accurate when removing or adding steps into a recording without having to sometimes adjust previous and following steps.

Response from ClickLearn

Replied July 2021

Thank you for your review, Alice! We appreciate you taking the time and your feedback is very valuable to us. We are always interested in hearing our customer's experiences with our product and we'll add this to our list of future improvements. Also, you are welcome to add your feedback on feature improvements on our Community site.

August 2021

ahmed from law

Company Size: 1 employee

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

August 2021

ClickLearn

Pros

the product easy to use and It is indispensable in the field of work

Cons

One can find it difficult to manage the security aspects. There are strict administrative and safety regulations for managing daily activities and work tasks

Response from ClickLearn

Replied August 2021

Hi Ahmed I'm so pleased that you have had a positive experience with ClickLearn. And thank you for the feedback - it is very valuable for us to hear from our users on what they find difficult. Thanks again.

August 2021

Bridget from m-hance

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2021

Excellent product

Our business didn't have much documentation but needed some quickly. Clicklearn allowed me to produce the required documentation within a good time frame

Pros

The many different formats for the users is great. It integrates very well with our products and the screens are easy to capture

Cons

I could have listed a few things for improvement but I believe most of them are addressed in the new ClickLearn Attain

Reasons for Choosing ClickLearn

We chose ClickLearn because we only had to capture the information once but produce them in different formats

Response from ClickLearn

Replied August 2021

Thank you Bridget for taking the time to write this nice review. It's great to hear that you're getting the most out of the multiple formats and ease of recording that ClickLearn offers and that you're enjoying the latest improvements and new features of ClickLearn Attain. Thanks again.

July 2021

Sim from SF Dynamics Consultancy

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2021

E Learning the modern way

Pros

Capturing processes from beginning to the end independent of which environment is used (example process from creating customer in Dynamics 365 CE to having the end customer in Dynamics 365 FO) in a very simple direct way, and then present the process in multiple formats like pdf, ppt or video.

Cons

Integration of recordings in for example Microsoft Dynamics directly, so users can use recordings directly in the software

Response from ClickLearn

Replied July 2021

Thank you for your review, Sim. We're glad that you are enjoying using ClickLearn and the integration of recordings in Microsoft Dynamics.