HelpHero
About HelpHero
HelpHero Pricing
Starting price:
$55.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for HelpHero
1 - 7 of 7 Reviews
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great price, great service
The overall experience has been great. Anytime I needed help, they were quick to respond.
PROSHelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.
CONSThe only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.
Vendor Response
Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing!
Replied October 2023
Pablo
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent onboarding product - we use it in two apps
HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.
PROSSimplicity, the fact that is "just works", scalable, excellent customer service, price
CONSLack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.
Vendor Response
Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing!
Replied October 2023
Oliver
Consumer Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2023
Good for starting cheap, but it lacks in the details
Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.
PROSIt's inexpensive and easy to set up. The basic functionality is in place and works as intended.
CONSThe login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.
Reason for choosing HelpHero
It was a fraction of the costs compared to e.g. Userlane and offered everything we needed a couple of years ago.
Vendor Response
Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email support@helphero.co
Replied November 2023
Kevin
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Happy with you.
Easy to use. Well designed. The support is very active.
CONSSearching the hotspots/tours is not possible.Sessions are quite short for the Chrome extension, we often need to re-login, which is killing people's willingness on using it.
Vendor Response
Hi Kevin, thanks for taking the time to write this review. We are grateful for your support and feedback which helps us continue to improve. While it's not currently possible to perform a search, labels can be added as a quick and easy way to organise and categorise hotspots, tours etc. More information is available on the HelpHero website under the docs section. Thanks again for sharing.
Replied November 2023
James
Automotive, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
[sensitive content hidden] is fantastic
HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.
PROSCustomer support from [sensitive content hidden] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.
CONSI cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.
Vendor Response
Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email support@helphero.co if you have any further questions.
Replied November 2023
Marton
Medical Practice, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
New Innovations HelpHero Review
Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job!
PROSI like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users.
CONSI wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off.
Vendor Response
Hi Marton, thanks for your thoughtful review. It's great to hear you think that HelpHero is a fantastic product. We're grateful for the support. Your feedback will also help us continue to improve our offering to our valued customers. Thanks very much for sharing!
Replied November 2023
Andrew
Computer Software, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Amazing Tool
Customer support is extremely helpful! Tool is pretty good. Customer segmentation of tours is a bit difficult without engineering support. Tool does have everything you need to create an engaging, branded tour
CONSCustomer segmentation is not a fully integrated feature
Vendor Response
Hi Andrew, thanks for taking the time to write this review. It's great to hear you think that HelpHero is an amazing tool and that you find our customer support helpful. Your feedback will help us continue to improve. Please don't hesitate to email support@helphero.co with any questions or concerns. Thanks again for sharing.
Replied October 2023