The first business problem this solves is social distancing right now - it is forecast that this 'new normal' is going to be around for some time and our original system of bookings/client management just would not have stood up to the task! We can now continue to safely provide our clients with the positive and enjoyable experience they are used to from our centre whilst strictly adhering to Government guidelines. The customer support of EC Pro is second to none, if you are skeptical about impending this product into your business due to lack of technical knowledge/experience - you needn't be! [SENSITIVE CONTENT HIDDEN] and the team are ALWAYS a phone call away and are proactive in providing support and guidance to help the system fit smoothly into your business. Overall, it has certainly been (and continues to be) a learning curve for our team and centre but is definitely a positive one! We were prepared at the start of this process to be open to adapting to a new and improved way of working and EC Pro is helping us to do so. We have known for a while that riding schools especially are a bit 'behind the times' compared to other leisure businesses and we didn't want that for our centre. It may be a bit daunting but we embraced the opportunity to bring our centre into the 21st century with the help of EC Pro and it has been a positive and rewarding move for us all.

The online booking feature for our clients has been a smooth and easy process for them to adjust too - they actually prefer a lot more to our our original booking process which was time consuming, inefficient and inflexible - especially during lockdown/social distancing. We can now accept completely contactless booking and payments and can be managed from anywhere! The horse management side of EC Pro is fantastic, it allows us to record/update/keep track of our horses like we never have been able to before. The biggest benefit of this is that all our team can access this information if necessary, no need for missed notes or reminders in the paper diary we can simply communicate via the system easily and quickly. Also, the staff management side of the system will be revolutionary to out centre. Knowing when and where everyone is across the team is fantastic and provides clarity at all times to help us manage the tasks and lessons on a day to day basis.

At the moment - nothing! We have been really please with how the system has fit into our team and clients routine and have been amazed by the positive feedback we have received. *We would possibly like to be able to send our liveries invoices via the system and still allow them to be paid offline but that is really just a personal preference to our way of doing things and there is so many ways this can be done instead.

From initial trial to now the customer service and professionalism of the EC Pro team is second to none. Even now they react promptly to requests for different features to make the software an evolving and improving package.

EC Pro helps automate many daily tasks and allows clients to book and pay for lessons without taking up valuable staff time.

Only con is the software is so in depth it takes some time to understand its full capabilities.

Very good

The ease of rider bookings without trr we ltt err phone tagging

As a bit of a IT dinosaur I could and still do at times difficult to understand the process of the system , however the level of support is extremely high snd nothing to much trouble for them.

The team at ECPro are very helpful and always happy to support when we are struggling (even when it is silly things we cant work out how to do!). They are also always happy to look at improving and updating the software to host our Centres better and have added new features such as donate buttons on request.

This system has enabled us to not only grow our business but have a website, booking system and equine management database all in one. It saves us money everyday by helping us enforce our cancelation policy as well as saving time processing payments and organising all our activities.

We are quite unique at our Centre in how we run - we also hire our horses out to other small groups that run their sessions here. It would be nice to be able to integrate their system for arena availability and horse usage into ours. Our finance team also struggle to see what payments are for with ease, some of our income is VAT exempt and so this is important.

EC Pro has eradicated any customer issues, relating to cancellations and non cancellations and any payment issues - there are none with this software. It has also freed up valuable time for our Instructors who can now get on with their day and not have to constantly stop and take phone calls or book people in. Our clients are happy with the system and the fact that they can go online and book in at a time suitable to themselves at any time of the day or night.

The complete change in how clients now book their riding activities , the onus is on them to book and make payment, this software has completely changed the way in which we operate, it has made the whole booking and payment process much simpler and so much less hassle for us.

The setting up of lessons types and getting to know the software was slightly tricky to start with, however the experts customer support team are always on hand to help you sort any issues out.