I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!

Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!

For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!

I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.

These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...

If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

The customer service with ReServe is exceptional. We are able to get more detailed in our reporting and in this age of data and analytics, that is vital. Overall, it's just been a pleasure to partner with them.

The reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently.

Getting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.