rsvpBOOK software


37 reviews(5.0/5)
37 reviews(5.0/5)

rsvpBOOK is an online event management platform that helps individuals, event planners, and corporate training teams plan and organize events. The solution can also be used by government agencies, nonprofits and academic institutions for online event registration, payment processing and collecting attendee feedback. It is mobile responsive and is designed to function on desktop and mobile devices.

rsvpBOOK offers built-in templates that can be modified to create event websites with customized branding. The solution also provides marketing tools such as invitation templates, emails, event sharing on social media platforms and more. Check-in options are provided for on-site registration including barcodes, scanner apps and kiosks.  

rsvpBOOK allows event organizers to review event information with a library of customizable reports. Additional features offered by the tool include automatic alerts, name badge creation and additional event registration services. rsvpBOOK offers a PCI-compliant payment gateway and can integrate with PayPal.

Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of rsvpBOOK

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  • Lauren from Stetson

    June 2018

    Great tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is great for an office or someone who host a lot of events. pricing is very reasonable and allows for you to keep tract of rsvp's easily

    Cons

    Not many cons with this software, has many tools and features. does cost money though whereas there are others that are free for the same thing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Susan from ESMOM 17

    April 2017

    ESMOM17 508669,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Critical time event, new to scene and new to software/application. Registering volunteers for an event to provide services for over 2000 people. RSVP was user friendly but my lack of confidence meant need to verify before executing any major change. Fortunately the help desk was always there to help. Many times, rather than"teaching", they just made it happen.. so grateful for those times

    Pros

    Easy instructions

    Cons

    Na

    Review Source: Capterra
  • Madeleine from Bell Wholesale Travel, Inc.

    Number of employees: 2-10 employees

    March 2017

    A dramatic change and improvement of our business operation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For over two decades, we operated, by having groups book their participation on a hand written form, with the time spent spell checking and trying to read the hand written forms, we had to have dedicated people just for that job. about 10 years agio, we discovered RSVP BOOK!! and our operation and business have changed! we love the relationship, we have been improving as we go along, the assistance is 100%, the performance is the best and we can't beleive we lived without RSVP BOOK as long as we did!! thank you!

    Pros

    the savings of man power and the efficiency!

    Cons

    nothing!!

    Review Source: Capterra
  • Lenore from Wilson High Class of 1972

    Number of employees: 2-10 employees

    March 2017

    Three time user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Checked out rsvpBOOK 5 years ago to support registration for a 3 day high school reunion event. They were extremely accommodating about our non-profit status in pricing and their customer service was excellent. Used the product again for a complicated golf tournament registration a few years later and representatives were again wonderful about helping to set the program up to do what we wanted. So returned to rsvpBOOK again for a repeat reunion this year, and was thrilled to know that rep was still there to patiently answer the set-up questions that I could not figure out on my own. I am competent on general computer programs but no technical wiz, and I was able to get most of the set up on my own with the help of their handy PDF 'how-to' documents. We set up a Paypal link very easily to accept credit card payments. And their per registration fees are conveniently now handled through monthly credit card charges instead of having to pay by check. The set up of the registration program works best on Explorer or other mainstream browsers - not so well using Thunderbird.

    Pros

    Relatively easy to set up and the reporting tools are very useful. I am able to use their standard reports or set up custom ones that can be accessed by more than one person - which allows for delegation of event activities.

    Cons

    The limits on sizing of photo banners and placement of logos - at least in the version that I have been using.

    Review Source: Capterra
  • Lori from AAFCS

    Number of employees: 2-10 employees

    March 2017

    Superb Customer Service and Great Features that are easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used rsvpBook for many years for our registration system. The customer service is phenomenal - they are VERY responsive and easy to work with! The system is very easy to use and navigate. The reporting capabilities and the wizards for creating the registration are helpful. They can even customize specific pieces to meet customer needs!

    Pros

    Customer service! Easy to use and navigate

    Review Source: Capterra
  • Ralph from Gulf Coast Elder Abuse Conference

    Number of employees: 2-10 employees

    March 2017

    Conference Registration Made Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used rsvpBOOK for several year to automate the registration and related functions for our conference, and it has been a real boon for us. We are all volunteers, many of whom have limited technical savvy, yet we have easily trained our members to successfully manage the event using the web site tools. the attendees comment about the ease of use and the functionality. From the administration side, the capacity to set up the registration process, manage the attendee information, develop the post-event critiques, communicate by email and all the other management features make this the obvious choice for our event! The support from the staff is absolutely amazing, giving us confidence that we can develop the process with the backing of rsvpBOOK whenever we need it. And the low cost for us as a non-profit organization is the "icing on the cake" in choosing our conference management tools.

    Pros

    Easy of use, technical support, low cost.

    Cons

    I look forward to the development of a smartphone app that will be available to attendees for them to easily manage their schedule for our conference.

    Review Source: Capterra
  • Kim from Vallen

    March 2017

    Vallen Customer Apprecation Event

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is my 3rd year using RSVP. I am still finding some issues with transmission of invitations which I am not sure we will every fully resolve. To me, there are too many mouse clicks to navigate the site. I would like to see it a little more user friendly. I require a lot of support even after 3 years in. On the flip side, support staff is fantastic and never leave me hanging! If it were not for them, I probably would of moved on to another registration site by now.

    Review Source: Capterra
  • Amy from GCSG

    Number of employees: 11-50 employees

    March 2017

    Awesome support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My review comes from a point of view of having used RSVPbook for many years... though there are some areas that become easier with experience, and every year there are improvements (as RSVPbook will take feedback and make the improvements... giving customers a voice), I can't say enough about how flexible and AWESOME their support team is to assist and help find solutions if the customer runs into any challenges or simply has a minor questions; the response time is almost immediate!

    Pros

    flexible and a wide variety of functionality... and of course the reports and tips!

    Cons

    sometimes a bit cumbersome.

    Review Source: Capterra
  • Amanda from Montana Environmental Education Association

    Number of employees: 1 employee

    March 2017

    Great value and functionality for the cost! Perfect for small non-profits!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used RSVPBook for two conference events thus far and have been really thrilled with the flexibility and functionality of the site given the costs. No start up costs, no hidden fees. It's perfect for organizations who need to filter registrants, sign up for multiple events, purchase additional items, and share information all in one place. It's a bit tricky to figure out, but customer service is super helpful and responds via the 'chat' feature within seconds. The final event site is a bit dated in terms of design and can feel a bit clunky, however, again for not having startup costs and large starter fees, this is by far the best site I've found.

    Pros

    Cost. I can take as much time as I want to set things up without being charged- I'm only charged when people register. The fees are reasonable, particularly in light of the functionality. Customer service is also stellar.

    Cons

    The overall design is certainly dated- like mid-90's powerpoint themes.
    The administrative dashboard is also a bit tricky to navigate- not very user-friendly. The File cabinet is awful.

    Review Source: Capterra
  • Susan from Consultant

    March 2017

    All about the customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of my clients, a major cosmetics company, hired me to develop an online registration website for a complex international meeting. I researched several software companies. What first made RSVPbook.com stand out was that during the due diligence process, Customer support representatives LISTENED to what we needed instead telling me how great they are - or directing me to an online demo - or sending me their client roster. I chose them based on this initial "personal touch" and we have never looked back. Yes, the product is reliable, intuitive, robust and flexible, and the fees are extremely reasonable. But what is most remarkable - and what makes them stand apart - is the customer service experience. That first meeting was quite complex, and I needed a lot of help with the site development. They were always available to answer my questions and did so with patience and professionalism. The result was very successful, and we now use the site for multiple annual meetings. their team are more than a supplier - they are true colleagues and collaborators. They never let me down and I recommend without reservation!

    Review Source: Capterra
  • Bryan from HITC 2017

    Number of employees: 1,001-5,000 employees

    March 2017

    Robust Tools, Excellent Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    rsvpBOOK is an excellently designed and robust tool that has allowed us to efficiently register our attendees, communicate with them regarding changes in sessions, and give them all their information on a web-based app before showing up for the event. The customer service and support has been superior, personal, and timely. We also really appreciated much of the automated functionality, such as automatic emails for those registered in sessions that had to be cancelled. Overall, this is an A+ product and a positive experience.

    Pros

    Very thorough set of tools for event planning and communication.

    Cons

    Limited tools for communicating with speakers. It would be great to be able to automate communication with speakers and presenters.

    Review Source: Capterra
  • Ronald from MOM-n-PA

    March 2017

    Five year user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used rsvpBOOK for our annual event with 1000 volunteers. The initial setup can be very time consuming for an event with many categories. The online resources, email opportunities and chat help are very helpful in understanding the many features and answering questions. Copying the template from one year and reusing a second time with needed changes will significantly reduce your setup time. I am very happy with this software.

    Review Source: Capterra
  • Maryellen from Eagle Eye Events

    Number of employees: 2-10 employees

    March 2017

    Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I receive great support from the team at RSVP book. Responsiveness is key to our business and they excel and making sure they respond quickly.

    Pros

    The support team and the ease in navigating the site.

    Cons

    I don't have anything specific...I typically let them know if there is something I wish it could do. I like the app but some customer want more functionality an/or ability to download from the app store and not have to use wifi.

    Review Source: Capterra
  • Jodi from National Center for School Engagement

    Number of employees: 1 employee

    March 2017

    Jodi says...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use RSVPBook.com to manage registration for training events. The program seems infinitely flexible. I can't imagine what you might want to do that you can't do. On the down side, that flexibility makes the set-up a bit confusing, but I have never encountered better customer service in my life! Nelson responds to online chat messages instantly and figures out the solution in less than five minutes, seriously. Also, I've never found the website to be down unexpectedly. Grab your readers before you start; the set-up text is small. The registration window looks great though, when you're done!

    Pros

    It allows me to manage registrations for our relatively small trainings in a cost-effective manner. The alternative would be for me to do it manually, which would eventually lead to an error. Absolutely amazing customer service!

    Cons

    The set-up text is really small. Perhaps this is just my computer, but I don't think so. The tickets page is confusing. What's the "group" thing? It seems like the part where you input the fee is critical and should jump right out at the user, not be buried under several layers. I know I've said this before in a customer survey, and I can't imagine I'm the only one who thinks this. I've messed it up and had to ask for help on more than one occasion as a result.

    Review Source: Capterra
  • Jenny from American Case Management Association

    March 2017

    L.O.V.E. R.S.V.P.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our association has been using RSVP for our events since 2012 and it's a lifesaver! Every year our spring conference is more efficient and registrant-friendly because of the RSVP features we discover and employ. Their expertise and technical support is top notch, too! We can always count on Nelson and John to make our registration experience and reporting on the back end most effective. THANKS, RSVP!

    Pros

    Multiple features and amazing tech support

    Cons

    Sometimes there are multiple layers to the same feature so I have to go in and click options in more than one section to ensure the setting is correct.

    Review Source: Capterra
  • Magggie from Catholic Charities of Washington

    March 2017

    Super Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As an old-lady, non-digital-native I rely on the RSVPbook team to help me get my multi-session, multi-day, multi-role volunteer event set up. Customer support representative is terrific. I am getting better and better at using the system.

    Review Source: Capterra
  • E from FACAP

    March 2017

    Review on RSVP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A great company, use for several conferences, ease of use, set up and reporting all great. The RSVP team is a great group, responsive to updates and needs.

    Review Source: Capterra
  • Eric from Sunset Bible Camp

    March 2017

    Summer Camp

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    rsvpBook is a fantastic company that always aims to please. Their software is very flexible and it's easy to adapt to your needs.

    Review Source: Capterra
  • Jim from AAS Rocky Mountain Section

    September 2016

    RSVPBook is a bargain for the services they provide

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been using RSVPBook for our annual conference for 5 years now, and we have nothing but positive things to say about their service. Setup is easy, navigation is clear and logical, managing the registrations is straightforward, and the customized reports are simple to build. The cost is dramatically less than the previous service we used.

    Review Source: Capterra
  • Vonzella F from Williams Wilkinson Family Reunion

    Number of employees: 51-200 employees

    September 2016

    RSVP Meeting Registration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Many family members were impressed with the registration system. It really was quick to get it up and running which was amazing with all the variations we wanted. The software has a lot of flexibility and can accommodate just any registration idea.

    Pros

    Ease of adding all the special features we needed like different categories of registration, merchandise selling, flexible donation, installment payments, etc. Sharing reports with other admin members was also a big help. Great support to help me get it going (website help instructions and called in). The reports and email features were amazing. The non-profit accommodation was a big plus.

    Cons

    I really don't think the password feature was helpful for us. No one really used it to go back to a registration, but many members found it confusing. Administrator had to make all the changes. It would be great if that can be turned off it you didn't want to use it.

    Review Source: Capterra
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