rsvpBOOK Software


 

rsvpBOOK is an online event management platform that helps individuals, event planners, and corporate training teams plan and organize events. The solution can also be used by government agencies, nonprofits and academic institutions for online event registration, payment processing and collecting attendee feedback. It is mobile responsive and is designed to function on desktop and mobile devices.

rsvpBOOK offers built-in templates that can be modified to create event websites with customized branding. The solution also provides marketing tools such as invitation templates, emails, event sharing on social media platforms and more. Check-in options are provided for on-site registration including barcodes, scanner apps and kiosks.  

rsvpBOOK allows event organizers to review event information with a library of customizable reports. Additional features offered by the tool include automatic alerts, name badge creation and additional event registration services. rsvpBOOK offers a PCI-compliant payment gateway and can integrate with PayPal.

 

rsvpBOOK - Capture attendee information
 
  • rsvpBOOK - Capture attendee information
    Capture attendee information
  • rsvpBOOK - User login screen
    User login screen
Supported Operating System(s):
Web browser (OS agnostic)

35 Reviews of rsvpBOOK

Showing 1-20 of 35

 

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Susan from ESMOM 17

April 2017

April 2017

ESMOM17 508669,

Ease-of-use

Functionality

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Value for Money

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Critical time event, new to scene and new to software/application. Registering volunteers for an event to provide services for over 2000 people. RSVP was user friendly but my lack of confidence meant need to verify before executing any major change. Fortunately the help desk was always there to help. Many times, rather than"teaching", they just made it happen.. so grateful for those times

Pros

Easy instructions

Cons

Na

Advice to Others

Na

Source: Capterra
 

Madeleine from Bell Wholesale Travel, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A dramatic change and improvement of our business operation

Ease-of-use

Functionality

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Value for Money

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For over two decades, we operated, by having groups book their participation on a hand written form, with the time spent spell checking and trying to read the hand written forms, we had to have dedicated people just for that job. about 10 years agio, we discovered RSVP BOOK!! and our operation and business have changed! we love the relationship, we have been improving as we go along, the assistance is 100%, the performance is the best and we can't beleive we lived without RSVP BOOK as long as we did!! thank you!

Pros

the savings of man power and the efficiency!

Cons

nothing!!

Advice to Others

The fact that when a new need for our operation comes up RSVP BOOK is always responsive and willing, that is something to keep in mind.

Source: Capterra
 

Lenore from Wilson High Class of 1972
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Three time user

Ease-of-use

Functionality

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Value for Money

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Checked out rsvpBOOK 5 years ago to support registration for a 3 day high school reunion event. They were extremely accommodating about our non-profit status in pricing and their customer service was excellent. Used the product again for a complicated golf tournament registration a few years later and representatives were again wonderful about helping to set the program up to do what we wanted.
So returned to rsvpBOOK again for a repeat reunion this year, and was thrilled to know that rep was still there to patiently answer the set-up questions that I could not figure out on my own. I am competent on general computer programs but no technical wiz, and I was able to get most of the set up on my own with the help of their handy PDF 'how-to' documents. We set up a Paypal link very easily to accept credit card payments. And their per registration fees are conveniently now handled through monthly credit card charges instead of having to pay by check.
The set up of the registration program works best on Explorer or other mainstream browsers - not so well using Thunderbird.

Pros

Relatively easy to set up and the reporting tools are very useful. I am able to use their standard reports or set up custom ones that can be accessed by more than one person - which allows for delegation of event activities.

Cons

The limits on sizing of photo banners and placement of logos - at least in the version that I have been using.

Advice to Others

If you want to use the conditional questioning options, do consult with their staff before hand so that you make set-up far easier on yourself!

Source: Capterra
 

Lori from AAFCS
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Superb Customer Service and Great Features that are easy to use!

Ease-of-use

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We have used rsvpBook for many years for our registration system. The customer service is phenomenal - they are VERY responsive and easy to work with! The system is very easy to use and navigate. The reporting capabilities and the wizards for creating the registration are helpful. They can even customize specific pieces to meet customer needs!

Pros

Customer service! Easy to use and navigate

Source: Capterra
 

Ralph from Gulf Coast Elder Abuse Conference
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Conference Registration Made Easy

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We have used rsvpBOOK for several year to automate the registration and related functions for our conference, and it has been a real boon for us.
We are all volunteers, many of whom have limited technical savvy, yet we have easily trained our members to successfully manage the event using the web site tools. the attendees comment about the ease of use and the functionality.
From the administration side, the capacity to set up the registration process, manage the attendee information, develop the post-event critiques, communicate by email and all the other management features make this the obvious choice for our event!
The support from the staff is absolutely amazing, giving us confidence that we can develop the process with the backing of rsvpBOOK whenever we need it. And the low cost for us as a non-profit organization is the "icing on the cake" in choosing our conference management tools.

Pros

Easy of use, technical support, low cost.

Cons

I look forward to the development of a smartphone app that will be available to attendees for them to easily manage their schedule for our conference.

Source: Capterra
 

Kim from Vallen

March 2017

March 2017

Vallen Customer Apprecation Event

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This is my 3rd year using RSVP. I am still finding some issues with transmission of invitations which I am not sure we will every fully resolve. To me, there are too many mouse clicks to navigate the site. I would like to see it a little more user friendly. I require a lot of support even after 3 years in. On the flip side, support staff is fantastic and never leave me hanging! If it were not for them, I probably would of moved on to another registration site by now.

Source: Capterra
 

Amy from GCSG
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Awesome support!

Ease-of-use

Functionality

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My review comes from a point of view of having used RSVPbook for many years... though there are some areas that become easier with experience, and every year there are improvements (as RSVPbook will take feedback and make the improvements... giving customers a voice), I can't say enough about how flexible and AWESOME their support team is to assist and help find solutions if the customer runs into any challenges or simply has a minor questions; the response time is almost immediate!

Pros

flexible and a wide variety of functionality... and of course the reports and tips!

Cons

sometimes a bit cumbersome.

Advice to Others

in the sections for sessions, would love to see the entry be more flexible, i.e. allowing the sessions to be entered once... the allow to bulk assign a session to multiple times/dates.

Source: Capterra
 

Amanda from Montana Environmental Education Association
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Great value and functionality for the cost! Perfect for small non-profits!

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I've used RSVPBook for two conference events thus far and have been really thrilled with the flexibility and functionality of the site given the costs. No start up costs, no hidden fees. It's perfect for organizations who need to filter registrants, sign up for multiple events, purchase additional items, and share information all in one place. It's a bit tricky to figure out, but customer service is super helpful and responds via the 'chat' feature within seconds. The final event site is a bit dated in terms of design and can feel a bit clunky, however, again for not having startup costs and large starter fees, this is by far the best site I've found.

Pros

Cost. I can take as much time as I want to set things up without being charged- I'm only charged when people register. The fees are reasonable, particularly in light of the functionality. Customer service is also stellar.

Cons

The overall design is certainly dated- like mid-90's powerpoint themes.
The administrative dashboard is also a bit tricky to navigate- not very user-friendly. The File cabinet is awful.

Source: Capterra
 

Susan from Consultant

March 2017

March 2017

All about the customer service!

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One of my clients, a major cosmetics company, hired me to develop an online registration website for a complex international meeting. I researched several software companies. What first made RSVPbook.com stand out was that during the due diligence process, Customer support representatives
LISTENED to what we needed instead telling me how great they are - or directing me to an online demo - or sending me their client roster. I chose them based on this initial "personal touch" and we have never looked back. Yes, the product is reliable, intuitive, robust and flexible, and the fees are extremely reasonable. But what is most remarkable - and what makes them stand apart - is the customer service experience. That first meeting was quite complex, and I needed a lot of help with the site development. They were always available to answer my questions and did so with patience and professionalism. The result was very successful, and we now use the site for multiple annual meetings. their team are more than a supplier - they are true colleagues and collaborators. They never let me down and I recommend without reservation!

Source: Capterra
 

Bryan from HITC 2017
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Robust Tools, Excellent Support!

Ease-of-use

Functionality

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Value for Money

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rsvpBOOK is an excellently designed and robust tool that has allowed us to efficiently register our attendees, communicate with them regarding changes in sessions, and give them all their information on a web-based app before showing up for the event. The customer service and support has been superior, personal, and timely. We also really appreciated much of the automated functionality, such as automatic emails for those registered in sessions that had to be cancelled. Overall, this is an A+ product and a positive experience.

Pros

Very thorough set of tools for event planning and communication.

Cons

Limited tools for communicating with speakers. It would be great to be able to automate communication with speakers and presenters.

Advice to Others

A series of video tutorials would be helpful.

Source: Capterra
 

Ronald from MOM-n-PA

March 2017

March 2017

Five year user

Ease-of-use

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I've used rsvpBOOK for our annual event with 1000 volunteers. The initial setup can be very time consuming for an event with many categories. The online resources, email opportunities and chat help are very helpful in understanding the many features and answering questions. Copying the template from one year and reusing a second time with needed changes will significantly reduce your setup time. I am very happy with this software.

Source: Capterra
 

Maryellen from Eagle Eye Events
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Support

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

I receive great support from the team at RSVP book. Responsiveness is key to our business and they excel and making sure they respond quickly.

Pros

The support team and the ease in navigating the site.

Cons

I don't have anything specific...I typically let them know if there is something I wish it could do. I like the app but some customer want more functionality an/or ability to download from the app store and not have to use wifi.

Advice to Others

Keep updating the functionality.

Source: Capterra
 

Jodi from National Center for School Engagement
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Jodi says...

Ease-of-use

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I use RSVPBook.com to manage registration for training events. The program seems infinitely flexible. I can't imagine what you might want to do that you can't do. On the down side, that flexibility makes the set-up a bit confusing, but I have never encountered better customer service in my life! Nelson responds to online chat messages instantly and figures out the solution in less than five minutes, seriously. Also, I've never found the website to be down unexpectedly. Grab your readers before you start; the set-up text is small. The registration window looks great though, when you're done!

Pros

It allows me to manage registrations for our relatively small trainings in a cost-effective manner. The alternative would be for me to do it manually, which would eventually lead to an error. Absolutely amazing customer service!

Cons

The set-up text is really small. Perhaps this is just my computer, but I don't think so. The tickets page is confusing. What's the "group" thing? It seems like the part where you input the fee is critical and should jump right out at the user, not be buried under several layers. I know I've said this before in a customer survey, and I can't imagine I'm the only one who thinks this. I've messed it up and had to ask for help on more than one occasion as a result.

Advice to Others

I really do like the software, and the more I use it the better I get. Thanks!

Source: Capterra
 

Jenny from American Case Management Association

March 2017

March 2017

L.O.V.E. R.S.V.P.

Ease-of-use

Functionality

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Value for Money

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Our association has been using RSVP for our events since 2012 and it's a lifesaver! Every year our spring conference is more efficient and registrant-friendly because of the RSVP features we discover and employ. Their expertise and technical support is top notch, too! We can always count on Nelson and John to make our registration experience and reporting on the back end most effective. THANKS, RSVP!

Pros

Multiple features and amazing tech support

Cons

Sometimes there are multiple layers to the same feature so I have to go in and click options in more than one section to ensure the setting is correct.

Source: Capterra
 

Magggie from Catholic Charities of Washington

March 2017

March 2017

Super Support

Ease-of-use

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Value for Money

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As an old-lady, non-digital-native I rely on the RSVPbook team to help me get my multi-session, multi-day, multi-role volunteer event set up. Customer support representative is terrific. I am getting better and better at using the system.

Source: Capterra
 

E from FACAP

March 2017

March 2017

Review on RSVP

Ease-of-use

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A great company, use for several conferences, ease of use, set up and reporting all great. The RSVP team is a great group, responsive to updates and needs.

Source: Capterra
 

Eric from Sunset Bible Camp

March 2017

March 2017

Summer Camp

Ease-of-use

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rsvpBook is a fantastic company that always aims to please. Their software is very flexible and it's easy to adapt to your needs.

Source: Capterra
 

Jim from AAS Rocky Mountain Section

September 2016

September 2016

RSVPBook is a bargain for the services they provide

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We've been using RSVPBook for our annual conference for 5 years now, and we have nothing but positive things to say about their service. Setup is easy, navigation is clear and logical, managing the registrations is straightforward, and the customized reports are simple to build. The cost is dramatically less than the previous service we used.

Source: Capterra
 

Vonzella F from Williams Wilkinson Family Reunion
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

RSVP Meeting Registration

Ease-of-use

Functionality

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Many family members were impressed with the registration system. It really was quick to get it up and running which was amazing with all the variations we wanted. The software has a lot of flexibility and can accommodate just any registration idea.

Pros

Ease of adding all the special features we needed like different categories of registration, merchandise selling, flexible donation, installment payments, etc. Sharing reports with other admin members was also a big help. Great support to help me get it going (website help instructions and called in). The reports and email features were amazing. The non-profit accommodation was a big plus.

Cons

I really don't think the password feature was helpful for us. No one really used it to go back to a registration, but many members found it confusing. Administrator had to make all the changes. It would be great if that can be turned off it you didn't want to use it.

Advice to Others

Don't hesitate to call in and ask if there is something you dream of doing but can't figure it out. Nelson found ways to help us do all we wanted to do. He also helped me simplify the site.

Source: Capterra
 

Michelle from United Rentals

August 2016

August 2016

Worked great for our event

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This website/software was awesome for what we needed, especially doing teams of four and needing shirt sizes for everyone

Source: Capterra