Showpass

RATING:

4.7

(375)

About Showpass

Showpass is a global leader in event technology, offering ticketing, distribution, and discovery solutions to over 30,000+ event organizers worldwide. Our platform streamlines large-scale events by leveraging cutting-edge technology, custom-built solutions, and a world-class support team. Showpass excels in managing complex events, serving large organizations, and supporting high-volume attractions, proudly catering to millions of customers. Showpass helps users to create custom events, set their tickets and quantities, create season ticket packages and provide customers with ticket bundle packages and incentives for attending multiple shows. Additionally, Showpass features multiple analytics functionalities such as real-time metrics, sales tracking, ticket inventory m...

Showpass Pricing

Pricing paid per ticket sale.

Free trial: 

Available

Free version: 

Available

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Showpass Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Showpass

1 - 5 of 375 Reviews

Haley

Financial Services, 11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Easy use

User Profile

Mikey

Verified reviewer

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easy to use and the features are excellent

Excellent team and support always available to help or take feedback on areas of improvement

PROS

Interface is easy and I’m able to publish my events in no time. Team is supportive and always there to help.

CONS

When carrying more than 5 events, they don’t all display on your dashboard without clicking “view more”. Unfortunately when you get to that next screen it takes away the ability to see overall ticket sales at a glance.

Wendy

Sports, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Crankworx Review

I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :)

PROS

The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.

CONS

I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.

Reasons for switching to Showpass

We needed a system whereby we could sell ticket packages i.e. customer purchases a multi pass and they receive tickets to three individual events. Also Eventbrite used to have a cumbersome complimentary ticket process whereby you could only email tickets to one event at a time per person, which wasn't ideal when you have 4+ event tickets going to each person.

David

Performing Arts, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2023

Needs work

50/50. Sometimes events i make dont appear.

PROS

It is cheaper than eventbrite. Pretty simple.

CONS

The app needs work. Sometimes i cant find events i already set up. Its overly complicated at times.

Reason for choosing Showpass

Canadian and cheaper. Works pretty well

Reasons for switching to Showpass

Costs increases from eventbrite annoyed me.

Geoffrey

Performing Arts, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Administrators point of view

I am the guy who looks after entering concerts and administering ticket sales. We have a treasurer who looks after the business side so I am not really familiar enough to comment.

PROS

Relatively easy to enter events. Customer entry is fairly straight forward. Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier.

CONS

Anything that I didn't real like has been changed to suit. For instance for a season ticket package in assigned seating the first year we had to get Showpass to connect the events to the seat graphic. They made a change we can now do it ourselves. The maid it easier to identify transactions to designated seat. So I don't have any cons that I can think of right now.

Reason for choosing Showpass

Ticket Pro is too large and too complicated for our needs although they do a lot for the musical entertainment world.

Reasons for switching to Showpass

One big reason was TIX was a US company which meant currency conversion which was often to our disadvantage.