About ONESOURCE Indirect Tax

ONESOURCE Indirect Tax is a software product suite for clients needing support with their daily tax responsibilities. It offers products that can help users determine and analyze VAT and GST as well as manage all of their requirements. the products also create accurate analysis and are able to track and validate certificates.


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9 Reviews of ONESOURCE Indirect Tax

Average User Ratings

Overall

3.78 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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April 2017

Marcia from Quanex Building Products Corporation

Company Size: 1,001-5,000 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

ONESOURCE TAX

We are in our first year of using ONESOURCE as our tax software. The implementation process was very easy and went smoothly. The software is very intuitive and easy to use and learn. I like the tree layout for the tax structures.

Pros

Tree layout for the structure Easy to use and learn Very intuitive

Cons

The billing system has been a challenge. Payments are not posted to the right account and we get multiple invoices even if the bill has been paid or credited.

September 2019

Lynn from Buskey Law Offices

Company Size: 1 employee

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Sometimes Complicated

Overall, I do like the returns that OneSource allows me to produce, but it is not easy to use in my opinion, and I seem to be calling for support more often than I should have to in order to figure things out (and, as previously noted, there is not always an answer or a logical fix to the problems I have encountered). The support has always been good though. The people are polite and knowledgeable for the most part, and they do get back to you quickly when you have a problem.

Pros

I have used OneSource for the preparation of estate tax returns and gift tax returns. It produces a good return for filing and has a great added benefit of a MA estate tax option to create the MA estate tax return after the federal estate tax return is complete. Once you get used to the data entry options and the lingo, it works pretty well.

Cons

It took me a long time to get used to how to use OneSource effectively for estate and gift tax return preparation. It is not overly user-friendly or intuitive. There have been some issues with the software that I had to call support to help with, and the answers are sometimes an end-run around what the software should be doing (for example, a calculation was not coming out correctly, so I was told that it was impossible to correct it and that I had to make an extra entry to "create" the correct result, which the IRS will scratch their head at when they see it).

March 2021

Brittany from Christ Community Health Services

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

March 2021

I don't love OneSource

Overall, my experience has been negative. As a user, I was never trained on OneSource and it is hard to complete steps. The row structure is confusing for the time card.

Pros

There is not much I love about OneSource. It takes my timecard but it is not very intuitive.

Cons

The buttons and rows do not make sense. It is hard to find my PTO balance other looking at my past paycheck sheets.

Response from OneSource Software

Replied April 2021

Brittany: I am sorry to hear about the frustration you are having with your software. However, you have posted a review on the wrong product. We are a small ERP software company out in Utah. Our Product is called 'OneSource Software' but it does not do time tracking, payroll, etc and Christ Community Health Services is not one of our customers. We would greatly appreciate it if you would please remove this review ASAP and post it on the correct software product. Thank you :) (Steve Childs)

October 2019

User Profile Picture

Cara from USAA

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

2.0

October 2019

One source is a versatile software program

Pros

The versatility of this program is awesome. I can enter my time into my time sheet, review my job history, and look up my paystub history.

Cons

Sometimes it is difficult to make changes or edit fields in this application.

Response from OneSource Software

Replied October 2019

Cara: Our application is built for small wholesale distribution companies. We do not have USAA as a customer and we do not have a time sheet in OneSource. You may want to to find the proper vendor and move this review to their profile. --Thank you!, Steve Childs

June 2017

Marcia from Quanex Building Products

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2017

This is our first year to use the software but I have found it easy to learn and use.

Pros

It is intuitive and easy to move around it. I like the tree format where you can expand and close pieces so as to see everything. Statements attached to the return are in an easy to read and follow format.

Cons

It disconnects after a certain amount of time, even if you are working in the software. Can not produce the type of detailed reports I am used to, even in their Data Query package, which is an add on piece and costs extra money. More times than not the wait for customer service is at least 30 mins.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

August 2018

Property Tax

Pros

I am new to OneSource for Property tax but so far I find it a very useful program.

Cons

I don't think it's fair to judge at this point. I have only been using this program for a year or so .I have not gotten into all the features. So far I have no issues.

January 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Tax Compliance

Pros

The sales and use tax databases are very well maintained and updated which makes compliance in 100+ state and local jurisdictions manageable.

Cons

The software is complex, so it is really not for small businesses. It also cost quite a bit, so a business really has to compare it to other software tools to make sure it is right for them.

September 2018

Susan from Fujifilm

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

September 2018

Onesource needs improvement

It helps to have it as a tool but it definitely needs fixing...too many obstacles to make updates, not so user friendly.

Pros

helps to organize data on numerous returns

Cons

Cannot make necessary edits like when filing frequency changes or preparer name needs to be updated

September 2018

Christy from Hawthorne at Leland

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2018

onesource

Helps to combine all accounts into one place.

Pros

Easy to use and effective. Helps combine accounts all in one place.

Cons

I can 't think of any thing that I dislike about it. Helpful.