We are in our first year of using ONESOURCE as our tax software. The implementation process was very easy and went smoothly. The software is very intuitive and easy to use and learn. I like the tree layout for the tax structures.

Tree layout for the structure Easy to use and learn Very intuitive

The billing system has been a challenge. Payments are not posted to the right account and we get multiple invoices even if the bill has been paid or credited.

Overall, I do like the returns that OneSource allows me to produce, but it is not easy to use in my opinion, and I seem to be calling for support more often than I should have to in order to figure things out (and, as previously noted, there is not always an answer or a logical fix to the problems I have encountered). The support has always been good though. The people are polite and knowledgeable for the most part, and they do get back to you quickly when you have a problem.

I have used OneSource for the preparation of estate tax returns and gift tax returns. It produces a good return for filing and has a great added benefit of a MA estate tax option to create the MA estate tax return after the federal estate tax return is complete. Once you get used to the data entry options and the lingo, it works pretty well.

It took me a long time to get used to how to use OneSource effectively for estate and gift tax return preparation. It is not overly user-friendly or intuitive. There have been some issues with the software that I had to call support to help with, and the answers are sometimes an end-run around what the software should be doing (for example, a calculation was not coming out correctly, so I was told that it was impossible to correct it and that I had to make an extra entry to "create" the correct result, which the IRS will scratch their head at when they see it).

Overall, my experience has been negative. As a user, I was never trained on OneSource and it is hard to complete steps. The row structure is confusing for the time card.

There is not much I love about OneSource. It takes my timecard but it is not very intuitive.

The buttons and rows do not make sense. It is hard to find my PTO balance other looking at my past paycheck sheets.

The versatility of this program is awesome. I can enter my time into my time sheet, review my job history, and look up my paystub history.

Sometimes it is difficult to make changes or edit fields in this application.

OneSource is strong platform, equipped for finishing different expense related consistence endeavors. They have a phenomenal care staff that is prepared to help assuming you stall out. Their client relations staff is well disposed, accommodating and not assertive.

The best about this product is the simplicity of uniting different entities for our assessment form. This product empowers us to unite numerous entities into one detailing element precisely. The support team actively look into the matter whenever I reach out.

It required me a long investment to become acclimated to how to utilize OneSource successfully for state taxes. It isn't excessively easy to understand or instinctive. There have been a few issues with the product that I needed to call backing to assist with, and the responses are once in a while an end-go around what the product ought to do. Also, the forms are not released as quickly once released by IRS.