This is a really good, focussed tool that does just what you want it to do without any distractions. The setup, support and troubleshooting has been fast and excellent.

That it provides peace of mind that I am not making erroneous or fraudulent payments by running numerous checks over our payment details independent of our accounting and banking systems.

It did seem to suffer from the developer focusing on their AML/CFT offering and neglecting ongoing development for a period of time, but this has changed over the last year or two.

The customer service has always been of a very high standard with any issues (not that we've encountered many) resolved efficiently. the configuration and set-up of the various workflows are also really easy to follow.

The warnings and alerts could be better tuned to eliminate noise given known information associated with regular / repeat payments so that when the alerts are there they are really there for a good reason.

Easy to set up and manage Quick response to any queries/issues Has helped detect incorrect payment details, especially when we moved to a new finance system

Is very slow especially when running the monthly audit risk report which will sometimes not run at all, but also when going into batches to process

The team understand where the risks of fraud sits and are very easy to deal with

This system gives visibility of standing data changes as a real time part of the payment approval cycle for both AP and payroll, allowing me to focus my time where the risk sits. It highlights new vendors and employees or those where payment details have changed allowing me to question the team and focus on compliance in process in the correct space, where our risk sits.

Nothing comes to mind, the systems delivers exactly what we need

Its given a real sense that we have greatly minimize our risk of internal and external loss through payment fraud. What is particular great is it does the checking before the transactions go anywhere near the bank. Not much help know that your money's been stolen after the crook has got away!!

Just fits in with our present systems Gives great overview of the system and risks associated with our payments processes to the Board

Very little, its simple, easy to implement and highly cost efficient.

Keeps good track of historical AP and Bank numbers to make sure payments will be going to the correct party.

When there is a mistake, you cannot correct within vigilantpay itself to exclude to problem payment. You must go back into the batch file remove the line.

Easy to use and check all bank accounts, different level of approval

Order of the batches, sometime need to delete the previous batch before loading another batch in. Or have to delete all batches if one batch need to be changed