eFD
About eFD
Most Helpful Reviews for eFD
3 Reviews
Jonathan
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
Douch Family Funeral Directors Say
The ability to seamlessly integrate our accounts package (Xero) to eFD in real-time. To host the software cloud based so it can be accessed from anywhere and by all staff. To talk automatically to our Client's Web based Memoriam Portal via eFD's API. To be able to provide personalised correspondence to the client in a an easy to use editable format. The intuitive way the software leads the Funeral Director through funeral arrangement journey. The ability to review the up-to-date status of a funeral, at any time.
CONSIt took a little time to understand the setting up procedure. Once we fully understood how the suppliers, products, contacts and documents worked within eFD, all became clear, however a little time consuming.
Reasons for switching to eFD
Our previous funeral software was becoming outdated, clunky and our accounts package was stand alone, so all the data from FMS had to be manually inputted into the accounts software which, besides being time consuming, caused errors. It was evident that we had to make the decision, bite the bullet and make the change to a fully integrated system.
Vendor Response
Thank you for your feedback Jonathan. We have enhanced our training to ensure a better understanding of how eFD handles products, suppliers & contacts. Since your launch we have introduced a Microsoft Word add-on to assist with the creation of documents.
Replied February 2021
James
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
An excellent product with professional support
They are supportive, professional and keen to work with us as we develop our service
PROSEase of use, giving our team time to concentrate on the families we are serving
CONSNothing to dislike, very pleased with the move to Seker and eFD
Reasons for switching to eFD
Cost, features, support and ability to develop the software and an appetite to do so
Vendor Response
Thank you for your feedback James, we look forward to continuing to grow eFD with the funeral industry expertise of our Users.
Replied January 2022
Simon
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Simon says!
Overall, the product has revolutionised the way we work without requiring too much adaptation of our ways! Going forward, once we manage to integrate with an accounting package we will be able to take full advantage of its features.
PROSThe intuitive way that data is captured, displayed and used in progressing a funeral from initial enquiry through delivery.
CONSUnderstanding and setting up products, suppliers and contacts, which is fiddly and repetitive. It also requires an acceptance that it will replace, or at least duplicate, your sales ledger. Once this is accepted its 'ways' become easier to understand.
Reason for choosing eFD
It offered comprehensive management of a funeral without being gimmicky, had, or will have, links to other systems that mattered to us e.g. a client portal for transparency and, of course accounting systems.
Vendor Response
Thank you for your feedback Simon. We have enhanced our training to ensure a better understanding of how eFD handles products, suppliers & contacts. During the onboarding process we recommend utilising our data import tool by submitting the data in the required templates to be imported by Seker, once the set up is complete, updating products, suppliers & contacts manually moving forward is simpler.
Replied February 2021