Payaca

RATING:

4.9

(18)

About Payaca

Customer Relationship Management (CRM) solution built specifically for field service businesses that aspire to be more efficient, customer-oriented, and ambitious. Our software is more than just a tool; it's an ally that helps businesses streamline operations, foster stronger customer relationships, and drive growth. Field service businesses often grapple with the complexities of juggling multiple tasks, from scheduling jobs and managing customer interactions to creating quotes and invoices. Payaca makes these tasks simple and manageable. It’s as if you've hired a super-efficient team member that doesn't sleep, leaves no room for errors and always remembers everything. For the business owner who wants to optimise their time, Payaca offers automated features for routin...

Payaca Pricing

We offer a 7-day free trial available for you to test the product. If you're keen to continue, we then offer a variety of packages dependent on your company size, the number of quotes you send and the features you would like to use.

Starting price: 

£54.00 per month

Free trial: 

Available

Free version: 

Not Available

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Payaca Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Payaca

1 - 5 of 18 Reviews

Rob

Facilities Services, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Fantatsic product, even better team

PROS

The team are fantatsic. Always keen to hear feedback and make improvements. New versions with better featyres are released almost weekly at the moment. Easy for our team to use, implementation took a little bit of time but was valbsolutely worth it. It has reduced our admin resource by over 60%. Improved efficiencies in almost all areas of our business. Increased profitability by 15% within 4 weeks of full implementation. Honestly can`t fault this system. Really excited to see what developments are coming in the next few months.

CONS

I don`t really have any negative feedback, excellent value for money. Take the time and implement the system properly, make sure you are on the right package and if you need the extra support, pay for it. It will pay dividends in a very short period of time.

Reasons for switching to Payaca

Absolutely horrible company to deal with. Over prpmised and very much under delivered. Not functional, vert clunky and the support is horrendous.

Cathy

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Really good value for money, makes your quotes look more professional and well marketed

The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company. they really have gone above and beyond to create an all round solution for electrical businesses.

PROS

I like how I can make options for quotes. I means I can give customers optional extras to help upsell and means I have to do less quote amendments as people can just untick something if they don't want it rather than having to keep coming back and requesting changes.

CONS

The initial getting my head around how all the quotes work was difficult but [sensitive content hidden] and the team were always on hand to help. Its best just to get stuck in and start learning.

Reason for choosing Payaca

The level of support offered by payaca is unbeatable

Reasons for switching to Payaca

The electrical certification on the previous software was not up to scratch and the previous software to that didn't even offer it.

Vendor Response

Thanks Cathy, after trying a number of other options it's great to hear Payaca is working so well. Your feedback has been fantastic and we've been able to make a number of improvements to make getting started easier since you joined. Thanks again! Matt (CEO at Payaca)

Replied July 2023

Andrew

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2021

Electrical Contractor

Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app

PROS

Pre existing integration with stripe as this allowed a streamlined process to get paid.

CONS

Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.

Reasons for switching to Payaca

Primary reason was the lack of integration with stripe. I wanted customers to be able to pay me quicker with less hastle.

Vendor Response

Hi Andrew, Thank you for your review. Customer feedback is invaluable to us so we always appreciate your input. We've got plenty on the way we'll be able to show you soon! We will be adding the ability to take staged payments, plus other integrations beyond Stripe so look out for that in future updates. We look forward to seeing you at the end of the month, it'll be good to finally meet in person! Best regards, Michael

Replied September 2021

James

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Quote process and management has been greatly improved

PROS

Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message.

CONS

Not able to save pdf broachers to groups, not able to add clickable links to items (eg links to more into on the products) , Not being able to have multiple email address, people the same quote gets sent to, eg some times we need to send the quote to the client and the main contractor.

Reasons for switching to Payaca

Found Payaca more user friendly and better value for money with the features offered.

Nabil

Oil & Energy, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Outstanding CRM

PROS

A very important tool in todays busy environment, which takes care of automations, allowing you to track everything. I find quoting and invoicing seamlessly integrating.

CONS

as a new platform there are still some forms I would like to have as standard. However it is easy to attach documents to a file if necessary.

Reason for choosing Payaca

personal touch with great support. affiliation to the boiler business