UtiliSync811
About UtiliSync811
UtiliSync811 Pricing
Pricing is based on annual ticket volume. You have an unlimited number of users and support. Contact sales for a quote.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for UtiliSync811
1 - 7 of 7 Reviews
Joel Neil
Verified reviewer
Media Production, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Nice ticket management system
Used for a limited time in the US when assigned with a mapping project. It gave what we wanted and as I remember the customer service was very helpful.
PROSTicket management system in complex human resources team works fine, never identified a single issue. Can sort aged tickets and creates a report of them to chase relevant people to resolve queries.
CONSOnly the user interface might be renewed as sometimes it becomes difficult to see a helicopter view of tickets when you search what you needed.
Troy
Utilities, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
My review of the New UtiliSync811
We have to respond to anywhere from 150-400 tickets in a single day depending on the season. The ease and ability to sort through this many tickets is important and I have already noticed a speed in which this program runs compared to the later version. Customer service has always been great in responding with help questions and/or requests.
PROSI've been using Utilisync for several years and the only issue that I had was pulling up old tickets and not getting all the information I wanted. Utilisync811 Nailed this update with the ease to pull up and sort older tickets and you now get all the information from the original ticket (phone numbers, email address's, etc.).
CONSThere are two things I would like changed, but it doesn't make me not like using this new version. 1) When you click on a ticket it pulls up the ticket information on the right side (like the old version), highlights the area on the map (like the old version) but leaves all the other tickets still on the screen(not like the old version). There is button you can click to drop down the existing tickets which leaves you the map and current ticket information. It just makes it easier when you click on a ticket it brings up the map and ticket information. 2) This is something that will just take time getting used to but to me and the 5 other people in my department, we would like to go back to the No/Yes in questions like: boring , digging in road, emergency, rush and meet instead of True/False.
Brent
Civic & Social Organization, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Good review
Some of the new features are awesome and great
CONSNothing so far planning on using it more
Chris
Government Administration, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great application with excellent support!
Being more on a support role, I am not a direct, in- the-trenches, user of the product, but my experience has been great to get implemented and configured through the help of U
PROSThe ease of use and configuration. I was very impressed with the direct interaction with the developers to help us get set up and continue to promptly support and answer ongoing questions. Utilisync will listen to customer input and continue to improve the application.
CONSI recently try to add a specific Map Image Layer from within a grouping of layers and it does not support this method, however Feature Layers are supported, so this really was not an issue. Support got back to me right away to help on this issue and explain this to me.
Reason for choosing UtiliSync811
Ability of upload photographs, integration with on-premise ESRI Portal
Kevin
Utilities, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Utilisync made paperless locates easy
Wonderful. We were the first organization in our region to implement, so Utilisync had to learn our 811 system from scratch. We largely signed the contract and they went to work, a couple weeks later we were fully functional.
PROSIt was super easy to set up and easy to train staff on.
CONSWould like more control over how maps display.
Eric
Utilities, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Consultants view
I've been able to roll this out to smaller entities and can easily justify their expenditures in saved manhours.
PROSEasy of use for day-to-day users and ability to clear tickets without a trip is valuable for several clients
CONSWhat cons we come up with, Utilisync Customer Support seems to be right on top of
Brett
Utilities, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Utilisync 811
This software really made our workload more manageable. This makes things much quicker and easier.
CONSNot much of anything I didn't like. It's all been good so far.