WellnessLiving

RATING:

4.3

(475)

About WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time. WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise. WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages...

WellnessLiving Pricing

Starting price: 

$49.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
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WellnessLiving Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for WellnessLiving

1 - 5 of 473 Reviews

Kaysan

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

WellnessLiving Review: Get Started & Don't Look Back.

User Profile

Annalize

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Wellnessliving Highly Recommended

The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.

PROS

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

CONS

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

Reasons for switching to WellnessLiving

We were looking to change from MINDBODY to a provider who’s technology, pricing & customer service was current with the economic climate, including the pandemic. Wellnessliving was referred to us. Best referral and we haven’t looked back. Our experience with MINDBODY during the first year of the pandemic was that their technology was archaic. Nothing changed, except price increases. MINDBODY did not introduce technology updates, there was a lack of communication, lack of customer service & endless hours of time wasted trying to contact the help centre. The MINDBODY website is very difficult to use as a business & very impersonal. In the 3 years we used the technology, there were no changes or new updates introduced to the user interface. After working with MINDBODY and the negative experiences our list of expectations was very long & very high for transitioning from MINDBODY to Wellnessliving, and the WL team delivered, and some. Expectations have been exceeded and we’re very happy to have made the change.

Vendor Response

Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)

Replied March 2022

Tori

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

All in one software makes running growing my business doable.

Customer service has always been responsive and friendly. As they have grown, I've noticed that it is much more challenging to reach them by phone for emergencies. But, overall, better experience than we have with most other businesses in general.

PROS

I love that WellnessLiving is an "all-in-one" solution. Having all client information, marketing, and financials in one place saves hundreds of dollars in software and admin costs.

CONS

Though WellnessLiving offers most features I need, it is not possible for one company to do everything well. Their constant updates are great for the most part, but I wish they made an API available for integration with other software & services. They recently released a Zapier integration and that was HUGE, but it needs a bit more work. Marketing capabilities, in general, are okay, but I don't believe it is possible for WL to update marketing cababilities at a speed that is comparable to a software company that is solely focused on marketing.

Reason for choosing WellnessLiving

We chose WellnessLiving based on features and price.

Reasons for switching to WellnessLiving

We switched due to lack of responsive customer service and regular software issues. The swithch was many years ago, so we cannot attest to the current situation.

Vendor Response

Dear Tori, Thank you for sharing your experience with WellnessLiving! We're thrilled to hear how our all-in-one solution has made managing your business easier and more efficient. Having everything from client information to marketing tools in one place is indeed a game-changer. We appreciate your feedback on our updates and Zapier integration. Rest assured, we're continuously refining our platform and integrations to better serve you. Our customer service team is dedicated to providing prompt and friendly support, though we understand reaching us by phone can sometimes be challenging. Remember, you can always reach us via email at support@wellnessliving.com for assistance. Thank you for choosing WellnessLiving as your business partner. Warm regards, Anthony S (Marketing Specialist)

Replied April 2024

Lara

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Support team review

Really helpful onboarding team and [sensitive content hidden] was really helpful with some finance issues.

PROS

I like the support your receive and helpful staff

CONS

Poor integration with Meta ads, not enough marketing & pixel integration to get smoother sales funnels

Reason for choosing WellnessLiving

Great cheap intro offer, other local users so familiar with the system.

Reasons for switching to WellnessLiving

Needed greater flexibility of booking & managing other teachers classes

Vendor Response

Hey Lara, Thank you for the fantastic feedback, and we’re thrilled that a referral led you to WellnessLiving. Our support team is proud to have streamlined your onboarding process, ensuring a smooth transition. Unlike Acuity Scheduling and Momence, WellnessLiving offers a comprehensive solution that improves all aspects of studio management. Our system supports flexible bookings and integrates advanced marketing tools to create efficient sales funnels that convert leads into loyal clients. We’re committed to providing a reliable, user-friendly, and cost-effective platform with 24/7 customer support, designed to help you attract, convert, and retain clients effectively. Thank you for choosing WellnessLiving. Best regards, Anthony S (Customer Advocate)

Replied May 2024

Tara

Individual & Family Services, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2024

Avoid! Waste of time and money!

When I first looked at WellnessLiving they were way too expensive. They call me to tell me they have drastically dropped their prices so I met with them and it seemed like a good fit. I met once with an onboarding specialist and she told me to log into my account with the login info given to me in an email and gave me her contact info, did a short demo and gave me some homework to do to set up the system on the back end in my account before our next session. After our meeting I try to login and I cannot get into my account. I quickly learn that they extremely poor customer service. I email the onboarding specialist and it takes her over 36 hours to reply and then says she doesn't regularly check the email she gave me during our 1st call. When I tried to call her and tech support, no one answered the phone. I have asked that they refund 4 days ago because I haven't used their service nor do I want to because their customer service is so poor. No response in 4 days! Avoid!!

PROS

Unsure because I never got to use it as I couldn't get into my account.

CONS

Lack of customer service and professionalism Being billed for a service I haven't used and no one returns calls or emails

Vendor Response

Hi Tara, Thank you for your feedback. We sincerely apologize for the issues you've experienced. At WellnessLiving, we aim to deliver a seamless experience, and it's clear we missed the mark this time. We understand your frustration, and agree that taking 36 hours to get back to you is unacceptable. We’re taking steps to enhance response time and ensure more effective communication to prevent future issues. We have left you several voicemails and are eagerly awaiting your response to process your refund, rest assured we’re committed to resolving this promptly. Your feedback is invaluable in helping us improve and provide better service. We hope to have another chance to meet your business needs and show you the true value of WellnessLiving. Warm regards, Anthony Spagnuolo (Customer Advocate)

Replied May 2024