Hypercare

RATING:

4.7

(7)
Overview

About Hypercare

Designed for healthcare professionals, Hypercare is an internal communications solution that helps streamline messaging, regulatory compliance, scheduling and more. It allows doctors to communicate and collaborate with their colleagues and organize resources in real-time. It is useful for code teams and other medical operations that need to be assembled quickly, a single tap on the app can communicate an alert to every member of the team. Hypercare provides a central scheduling system, which allows medical professionals to do all of their bookings through one program and share it with the rest of the team. They can also keep meticulous records or metadata, of all operations to help paint a clear picture of the organization's activities. Finally, Hypercare can set up an...

Hypercare Pricing

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Available

Hypercare priority messages

Hypercare Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Hypercare

7 Reviews

Craig

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great way to support team based care

Hypercare is a great solution to many longstanding communication issues but can easily used with existing hardware. We still don’t have reliably private emailing or texting between organizations and systems but Hypercare solves that. During COVID we even quickly began using the scheduling and paging options with great results, thanks to the helpful and responsive Hypercare support team.

PROS

As a physician involved in multidisciplinary team based care I use this software all of the time for those quick questions that otherwise impede care. Real-time communication with team members (eg. nursing, outreach workers, LTC staff), where I can be confident that our patients’ privacy is safe, is essential. We can help patients move forward more quickly. Because Hypercare works separately from different EMRs or organizations, regardless of devices, and even can be used from a web base, it solves so many frustrating communication challenges

CONS

Hypercare is extremely easy to onboard and get off to a running start but it takes some thinking to intentionally build Hypercare into practice. It’s faster than email or fax and easier than phoning but unless you already collaborate it may not be immediately intuitive to teams because it’s a new way to work together.

Stacey

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Unknown

Generally very good experience. I rely on it heavily, couldn’t do my job without it.

PROS

Secure quick messaging service to share confidential information with a network of people. Able to send images which broadens your reach to provide health care.

CONS

Can be glitchy. Only the administrator can remove people from chats. Sometimes these people resign and then the chat needs to be recreated.

Lorraine

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2021

Perspectives from an Allied Health clinician

Access point of care support with other healthcare providers quickly and efficiently. PHIPPA-compliant (assumed). Easier than a traditional paging or vocera system.

PROS

Ease of use, accessible. Assumed to be PHIPPA-compliant but would benefit from a reminder to user on each-log-in. Easy to contact other clinicians rather than waiting and delays from a traditional paging system - thus enhancing patient care.

CONS

When on wifi, no PUSH alerts/notifications. Require user to use cellular data. Would benefit from a scheduled shut-down when not on shift if a user has set-schedule to work.

Vendor Response

Hi Lorraine, Thanks for the nice comments and your genuine review of Hypercare. Our customer success team will reach out to you to figure out why push notifications are failing to work on wifi. Push notifications should work regardless of wifi/data as long as there is the internet. There is an ability to put yourself on Hypercare also as "unavailable" on the status with a pre-defined time which will auto-mute all notifications coming in. However, it currently does not pull that status from any other system so you will have to do that over the application. We'll setup a time to walk you through those features.

Replied December 2021

Heidi

Hospital & Health Care, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed April 2022

Hypercare is helpful!

so helpful in resolving patient care issues quickly by facilitating communication with staff

PROS

easy to use, facilitates contact with staff for immediate conversation to resolve issues quicky

CONS

would love for it to be easier to onboard/remove users (currently via an onsite administrator) occasionally there is a lag

Michael

Medical Practice, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Indispensable tool

Excellent. Has been a game changer. All my colleagues love it. I don't use it everyday, but when I do, I am reminded of how much it is has made my work easier.

PROS

Saves me time, makes connecting with specialists and colleagues much more efficient and less error prone. We have etiquette rules in place, but it is super reassuring that, when appropriate, I can reach out to physicians, whoever is on call, or any of the hospital clinical staff. In fact, much of my practice workflow depends on Hypercare.

CONS

Looking forward to more integration with my EMR. Some colleagues don't respond to my messages. Hypercare is not available in all the hospitals I work in.

Carey

Medical Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Hypercare in a large Medical Imaging facility.

Very good

PROS

-Ease of use -Able to create and name groups to include certain users

CONS

-Unable to mark conversations to go back to -Able to lose track of conversations that are quickly buried under others in a group chat

Keith

Hospital & Health Care, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Hypercare

Amazing

PROS

Ease of use ..customer security. Direct access avoid answer service

CONS

Ability to allow customer to enter their name besides just number

Reasons for switching to Hypercare

Cost and ease for patients

7 Reviews